Job Description

Description

The post holder will provide an excellent customer service through liaising with potential employers, supporting them to move through recruitment, contracting and compliance from start to end of programme within the Apprenticeship team.

Effective account management to support employers through an efficient on boarding and on programme process.


The post holder will contribute to maintaining effective streamlined procedures, processes, and systems when supporting contractual paperwork completion, data entry onto College systems, all while maintaining compliance.

Key Responsibilities

The following list is intended to give an indication of the range of duties and responsibilities attached to the post; it does not attempt to specify all aspects of the role.

Be the first point of contact for all employers, dealing with their enquiries in an effective, professional and timely manner On completion of initial contact sign post employer to appropriate team within the college Ensuring that employers are compliant with ESFA funding rules as well as assisting employers in the management of their Digital Apprenticeship Service account (DAS) Supporting employers and apprentices to complete all contractual apprenticeship documentation (Evidence Pack) correctly and negotiating completion within agreed deadlines Account management for all employers Entering data into the College systems in accordance with College procedures and Data Protection legislation and with a high degree of accuracy End-to-end enrolment process for apprentices, ensuring accurate data input, verification, and compliance with funding regulations Working closely with internal teams such as - MIS, Finance, Marketing and the Business Team Plan and carry out the induction and quality checks for new starters Working closely with the Apprenticeship Data and Compliance Manger and supporting the Director of Apprenticeships to ensure DAS errors and DLOCK reports are acted upon and rectified in a timely manner Attend internal and external promotional events across the local network Effectively communicating to apprentices, employers and College staff via telephone, face to face or through correspondence Assisting with the internal audit schedule and undertake any reasonable duties as directed by line manager Any other duties, of a similar level of responsibility, as may be required

Skills, Knowledge and Expertise

Qualifications

Essential Criteria

Educated to a minimum of level three qualification. Educated to GCSE grade A- C / 9 - 4 or equivalent in English and Maths
Safeguarding and Prevent training (or to be completed within one month of appointment)

Desirable Criteria

Qualification in Customer Service or Business Administration

How Identified

: Application

Experience

Essential Criteria

Experience in working in a customer facing environment Experience of working within apprenticeships administration and/or recruitment Experience of using college wide systems, including OneFile

Desirable Criteria

Experience of FE Colleges

How Identified

: Application/Interview

Skills & Expertise

Excellent communication skills both verbal and written Capable of representing the College in a professional manner with external agencies and stakeholders The ability to input and interpret data with a high level of accuracy The ability to negotiate with external customers to meet compliance requirements Excellent administration and IT skills (MS office - word and excel) Excellent organisational and prioritising skills The ability to work as part of a team The ability to identify and take forward service improvements Knowledge of the principles of data protection Additional Factors Relevant to the Post Willingly takes on new tasks and adopts new approaches as required Ability to make clear presentations to College staff at all levels Ability to deal with all levels of staff and students A commitment to the principles of Equality & Diversity

IT Skills

Essential Criteria

Intermediate user of Microsoft applications Ability to use technology to generate information and improve efficiency

About Hopwood Hall

We are a Further Education College and University Centre offering a range of full and part time courses employing over 600 staff on our campuses in Rochdale and Middleton situated to the north-east of Manchester. Both campuses have ample free parking and subsidised restaurants.



We offer staff a range of benefits including free gym membership at our Middleton Sports Arena and generous holiday entitlement.

We are committed to being a great place to work and have membership status of the Greater Manchester Good Employment Charter. We are a Living Wage employer and an accredited Disability Confident Employer. Our Equality, Diversity & Inclusion statement is designed to ensure that unfair discrimination does not take place in any part of our recruitment process.



We are committed to safeguarding and promoting the welfare of all learners and colleagues and we expect all colleagues and volunteers to share this commitment. The college complies with Safer Recruitment guidance in line with Keeping Children Safe in Education and all successful applicants are required to undertake a DBS check and other pre-recruitment checks in line with our Safer Recruitment policy. It is an offence to apply for a regulated role at the College if you are barred from working with children (or vulnerable adults if in a role where this applies).



This role is exempt from the Rehabilitation of Offenders Act 1974 and exemption orders 1975, 2013 and 2020.

STAFF BENEFITS

Working at Hopwood Hall College comes with a wide range of benefits including generous holiday and sick pay entitlements.

Other benefits include:

Career average pension scheme Free gym membership at our Middleton Campus Sports Arena Purchase loans for computers and bikes Staff discount at the College's Riverside Salon, Sports Arena and Holiday Clubs On-site nursery (Rochdale Campus) Credit union for savings, low cost loans and life assurance Free on-site parking On-site Dog Kennels (spaces not guaranteed) An electric and hybrid car salary sacrifice scheme (with charging points on site) A cycle to work scheme Discounted public transport tickets Generous holiday entitlement (Teaching staff: 53 days, Business Support staff: 28 days plus bank holidays Christmas/New Year closure and the opportunity to buy additional holidays) Two Health and Wellbeing days per year * Subsidised bistro and refectory