Job Description

The role in a nutshell:

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Welcome and support visitors by providing a friendly, helpful presence at the entrance. Assist with registrations, answering questions, and guiding guests to activities or services. Create a warm, inclusive atmosphere that helps everyone feel comfortable and valued.

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What will you be doing?

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Key Responsibilities:

Front of House volunteers welcome service users to the building, and answer the telephone. They will need to answer these face to face and telephone enquiries, signposting to the office where needed. Taking lunch bookings by writing names into the booking list Taking the money for refreshments and lunches. Serving teas and coffees, and also the 12.30pm lunch. When serving the lunch, we carry the plates out to people, so this is a fairly mobile role. Assist with putting things away and wiping tables after lunch. Volunteers will mainly talk to and provide a friendly face to anyone in for their tea / coffee / lunch.

How would you be supported in this role?

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Full training is provided so you will be prepared for being a companion and know what to expect. Minimum 2 volunteers working with the service users. Regular contact with the Wanstead Activity Centre manager Regular supervision with the Volunteer Services Team You will also have support from our staff when you need it throughout your service. Out of pocket expenses and Travel expenses will be covered in line with our Expenses policy References available upon request (after 3 months)

Why do we need volunteers in this role?

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Our

Front of House volunteers

are the friendly faces that make everyone feel welcome and comfortable when they arrive at the centre. You'll help create a warm and inviting atmosphere by:

Greeting and welcoming visitors to the centre Making and carrying teas and coffees to tables Assisting with serving lunch to 20-40 people daily, including clearing plates and tidying up Being a supportive and friendly presence for all attendees


This role is incredibly rewarding, giving you the chance to make an immediate, positive difference in the lives of many people who visit our activity centre in Wanstead. Your kindness and help build a community where everyone feels valued and cared for.

Additional information:

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You will need to complete an application form and attend an informal interview.

If you are successful, you will need to provide references, undergo a DBS check and attend an induction. There will be training provided.

If you are 18+ and you're passionate about making a difference and bringing joy to someone's day, we would love to hear from you!

What skills, interests or experience might be helpful in this role?

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Empathy, kindness, and a good listener. Excellent communicator Enjoy chatting and engaging with people in a friendly, patient, and reassuring way Cheerful and approachable with a positive attitude Comfortable answering the phone and making occasional calls to service users Basic admin skills, including paperwork and completing questionnaires Confidence in handling money (our till calculates totals, so no advanced math needed) Good organisational skills to help with day-to-day tasks Reliable and punctual with a willingness to learn Empathetic and able to build rapport with a diverse group of visitors Enjoy working as part of a team in a busy, welcoming environment

Key Qualities:

Friendly and welcoming Fun and bubbly personality Patient and approachable Good communicator and listener Reliable and punctual Organised and attentive to detail Calm under pressure Empathetic and compassionate Positive and cheerful attitude

ation skills, both verbal and written.

Patience and understanding of individuals who may have specific needs or concerns.

Ability to maintain boundaries and respect confidentiality.

No formal experience is necessary, but previous experience in customer service, social care, or working with vulnerable individuals would be an advantage.

A positive, friendly attitude and a commitment to providing emotional support.Key Qualities:
Compassionate, caring, and non-judgmental.

Reliable and punctual.

Respectful of diversity and inclusive.

Comfortable using the telephone and technology to maintain contact.

To find out more please contact:

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Opportunity type

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Befriending and Wellbeing

Skills

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None

Location

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This role is based at Activity Centre in Wanstead | Age UK Redbridge, Barking & Havering | Age UK Wanstead Activity Centre - The Allan Burgess Centre 2 Grove Park London, E11 2DL United Kingdom

Team

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Volunteering

Division

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Age UK Redbridge Barking & Havering

How often do we need your help?

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We will provide this information when you select the role of interest to you.

What is the minimum age to apply?

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18