Job Description

The role in a nutshell:

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Support older people to build digital skills through friendly, one-on-one sessions. Help them gain confidence using devices like smartphones and tablets, making everyday tasks easier and life more connected.
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What will you be doing?

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Key Responsibilities:

Contact service users from the waiting list to book class slots Take payments for sessions Deliver one-hour, one-to-one digital support sessions Answer questions about smartphones, tablets, and other devices Explain apps, Wi-Fi, settings, and digital functions clearly and patiently Support users at their own pace, building confidence and digital skills Provide a calm, friendly, and encouraging learning environment

How would you be supported in this role?

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Full training is provided so you will be prepared for being a companion and know what to expect. Minimum 2 volunteers working with the service users. Regular contact with the Wanstead Activity Centre manager Regular supervision with the Volunteer Services Team You will also have support from our staff when you need it throughout your service. Out of pocket expenses and Travel expenses will be covered in line with our Expenses policy References available upon request (after 3 months)

Why do we need volunteers in this role?

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As a

One-to-One IT Class Leader,

you'll support older people in learning basic digital skills in a friendly, personalised setting. You'll deliver informal, one-on-one sessions that help individuals build confidence using smartphones, tablets, or computers--covering everything from sending emails to staying safe online.



Your patience, clear communication, and encouragement will empower others to become more connected and independent in the digital world

Additional information:

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You will need to complete an application form and attend an informal interview.

If you are successful, you will need to provide references, undergo a DBS check and attend an induction. There will be training provided.

If you are 18+ and you're passionate about making a difference and bringing joy to someone's day, we would love to hear from you!

What skills, interests or experience might be helpful in this role?

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Basic to intermediate digital skills - Confident using smartphones, tablets, apps, Wi-Fi, and settings Good communication skills - Able to explain tech clearly in simple, everyday language Patience and empathy - Comfortable working at a slow pace and supporting nervous learners Friendly and approachable - Able to create a relaxed and supportive learning environment Organised and reliable - Can manage bookings, timekeeping, and follow-up with users Interest in digital inclusion - Passionate about helping others feel confident and connected Previous experience in teaching, training, or support roles (helpful but not essential)

Key Qualities:

Patient and understanding Clear and simple communicator Friendly and approachable Supportive and encouraging Reliable and punctual Calm and positive attitude Passionate about helping others learn Basic digital confidence

To find out more please contact:

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Opportunity type

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Befriending and Wellbeing

Skills

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None

Location

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This role is based at Activity Centre in Wanstead | Age UK Redbridge, Barking & Havering | Age UK Wanstead Activity Centre - The Allan Burgess Centre 2 Grove Park London, E11 2DL United Kingdom

Team

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Volunteering

Division

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Age UK Redbridge Barking & Havering

How often do we need your help?

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We will provide this information when you select the role of interest to you.

What is the minimum age to apply?

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18