Job Description

Job Overview

Modality Partnership Hull division

has a full-time vacancy for a Referral Coordinator. The postholder will work at New Hall Surgery or cross sites when required within the

Hull

Division. and will be responsible for ensuring patient referrals on to secondary care or other external care providers are actioned in a timely manner at the request of the clinicians. We are seeking dedicated postholders to join our team and who can display our CARE values: Commitment, Accountability, Respect and Excellence. Salary for this role is 12.21 equivalent to 23,874.88 per annum WTE.

This job is suitable for individuals who are career driven and have a passion for providing patient services, delivering work that has time limited deadlines and who are committed to make real changes to the health care services provided within Primary Care to improve patient care.

As an employee with us you can benefit from:

Enrolment to the NHS pension scheme

Annual leave minimum 27 days, plus 8 days bank holiday pro rata

Employee discounts and benefits scheme

Employee assistance programme (EAP)

Education and career pathways

Enhanced Family friendly policies

Flexible working

Wellbeing support and initiative

If you are interested in learning more, please read on.

Main duties of the job

The role is an all-rounded, hands-on referral administration role; the postholder will need to confidently evidence and utilise key skills such as effective communication, time management, diary management. Good IT skills, letter typing and the ability to prioritise referrals and their differing urgency timescales as requested within the Division and the wider organisation is essential. The postholder will provide practice level support and also referrals support across the division as required.

The role is not a regular 9am-5pm job and is not a traditional typing only secretariat role. The postholder will be required to work with various referral portals to ensure accurate and relevant referrals are made. The job requires innovation, flexibility, and commitment and the postholder will be required to work resourcefully as part of the team to ensure tasks are completed.

Overview of your organisation

We are one of the largest GP super-partnerships in the UK, serving over 450,000 patients and with a workforce of 1500+. We are unique, we are always looking at ways to improve our delivery of services through the implementation of new and innovative solutions that we can scale across the organisation. Your job is to work directly with key team members to help us to harmonise ways of working and improve working practices to improve patient and staff satisfaction. This is a role that will equip you with a portfolio of administration skills and referral pathway knowledge that will enhance your role, and which will contribute to making sustainable changes within Primary Care.

All employees are welcomed to enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our people through education and career pathways and who align to our organisational values of CARE.

Modality Partnership is an Equal Opportunities Employer and is committed to ensuring equal employment opportunities for all our potential applicants in line with the Equality Act, 2010.

Please refer to the supporting documents section to retrieve the JD detailing the core responsibilities of this role.

Working as part of the central Clinical Support team to provide a high-quality day to day referral management support service to GPs and other health professionals;

To ensure appropriate referrals are managed effectively and in a timely manner.

To assist in the provision of general administrative support to the wider team when required.

Key Duties & Responsibilities:

To provide efficient referral co-ordination for GPs and associated health professionals as required.

To assist clinical staff by making appropriate telephone and electronic referrals.

To assist clinical staff by obtaining information about the progress status of referrals when requested.

To expedite appointments and tests as required.

To respond to GP tasks and liaise with hospitals, outside agencies and laboratories as needed.

To type and proof-read letters, provided by clinicians, for quality assurance purposes.

To manage Practices' e-referrals system and make appointments, bookings and admissions as required.

To work collaboratively with clinicians to ensure referrals are dealt with in a timely manner.

To receive incoming, and initiate outgoing, telephone calls in order to facilitate timely and appropriate communications with others, taking and passing on messages and dealing with queries.

To arrange patient transport/ambulance where necessary.

To liaise with patients, checking details, if necessary, explaining and helping them to understand what the clinician has asked of them.

To monitor progress of 2-week wait referrals.

To maintain records in the clinical system in an accurate and secure manner.

To assist the central Clinical Support team with all clerical and administrative duties as required.

To send and receive faxes and ensure distributed accordingly.

To maintain address book on the computer system.

To establish and maintain filing and administrative systems, so that written, or computer information is easily accessible and secure.

To check and respond regularly to tasks, emails and other notifications.

To undertake general administration duties, filing, photocopying and other PA work at clinicians' request.

To assist with the gathering of statistics and information when required.

To attend meetings as required and participate in PLT sessions.

To participate in the induction and training of new team members to ensure they meet their objectives.

To ensure learning from individually attended training sessions is cascaded to all members of the team.

To provide cover for members of the central Clinical Support team during periods of sickness and annual leave.

To undertake any other duties commensurate with the scope of the role and within own skill set as requested.

NB: This job description outlines the key duties that are expected of you within the role of Referral Co-ordinator although is not an exhaustive list. It may be amended in line with experience, business requirements and as a result of any future organisational change.

You will love this job if you have a passion for administration work and supporting patients on pathways to secondary care and other service providers, are organised, and you are able to prioritise urgent requests that may be required to enable the patient's referral from primary care in a timely manner.

If you feel this is the ideal career advancing opportunity for you and you want to rise to the challenge of this opportunity, we welcome an application for you to join our growing team of likeminded people.

Please note: Modality Partnership reserves the right to close this vacancy at any point during the recruitment stage.

Pre-employment

Vaccinations

As part of recruitment to the Modality Partnership, we will be checking the vaccination status of all new starters so that we can manage individual and environmental risks. We will offer support to those who may be undecided about vaccinations. Some vaccinations for certain roles are mandatory, and you will be asked to provide evidence of this where there is a mandatory requirement.

Right to work checks

All applicants invited for interview will need to prove their right to work in the UK at the interview stage.

References

References must be secured prior to beginning employment, one must be your current or most recent employer.

Employment history

You must notify us of any employment gaps of 6 weeks or more.

Person Specification:

What are the minimum requirements all candidates need to meet?

Qualifications and Experience:

We require high performing team members to join our team with:

Knowledge:

GP Practice protocols and procedures

NHS systems

MS Word / Outlook Excel and other related software packages

Medical terminology

Referral Pathways

Skills:

Accurate typing

Word Processing

Diary management

Personal Qualities:

Professional approach to work

Excellent telephone manner

Excellent communication skills

Job Types: Full-time, Permanent

Pay: 23,874.88 per year

Benefits:

Cycle to work scheme Health & wellbeing programme
Work Location: In person

Application deadline: 15/08/2025