Job Description

Location:

West Bridgford

Job Title:

Referral Administrator

Shift pattern:

Full Time

Contract type:

Permanent

Hours per week:

40

Need to Know

This is a rare and exciting opportunity for a dynamic individual to join our growing support centre team in West Bridgford. Ideal start date early to middle of February.
The ideal candidate will have a positive attitude towards change and the capability to adapt in a role where no two days are the same

Referral Administrator Role and Responsibilities:

Answering the telephone acting as the first point of contact for all booking enquiries Use of the diary system to effectively & accurately manage the clinician's diaries Ensure all relevant clinical information is recorded prior to the appointment Accurate data entry across various systems Management of multiple email inboxes Amendment of bookings Liaise with insurance companies to resolve any issues that may arise Ensure the safe handling of customer data at all times General administration To provide customer service excellence at all times

Role Requirements:

To be successful in this role you will have a professional, caring character and the below skillset:

Excellent communication skills The ability to quickly build rapport Excellent attention to detail Strong IT skills Previous experience within a customer service roles The ability to work in a continuously developing environment Strong problem solving skills

Who are Response Physio & Sports Therapy?

We are one of the leading providers of musculoskeletal (MSK) Physiotherapy and Occupational Health service into the sport and leisure, NHS and corporate channels. Our brand values of expertise, personalisation and convenience define how we do business and how we interact with our partners and customers. With a national network of clinics, a team of highly experienced clinicians and centralised support team, we can help single and multisite organisations, anywhere in the country. Today, we deliver MSK Physiotherapy to over a 1,000 people a week. Our network consists of 17 clinics inside David Lloyd health clubs and 60 corporate and NHS satellite clinics. Our advanced digital health services, support our face to face (F2F) clinic services, helping us to maintain the highest standards of care with the latest technologies and treatments.

What's in it for you?

Pension scheme Onsite Parking Comprehensive Training Cycle to work scheme Child care vouchers
Job Types: Full-time, Permanent

Pay: 25,000.00-265,000.00 per year

Work Location: In person