Job Description

Job Title:

Referral Manager - Complex Care Placements

Location:

Midlands-based (Hybrid Role)

Employment Type:

Full-time | Flexible Working

Salary:

38,000 - 42,000 (DOE) + Generous Commission per Placement

About BSL Care

BSL Care delivers high-quality supported living and residential services for adults with complex needs, including learning disabilities, autism, mental health conditions, and forensic backgrounds. Known for our personalised support and robust accommodation standards, we are expanding our footprint across the Midlands.

To support this growth, we are now seeking a highly networked

Referral Manager

to lead on placement generation across key boroughs. This is a pivotal role within our strategy to diversify beyond Leicester City Council and attract new referrals into our supported living schemes.

Role Purpose

The Referral Manager will be responsible for sourcing and securing complex care referrals from commissioners and placement teams across the

Midlands region

. The postholder will develop and maintain strong professional relationships, manage placements into our available schemes, and take the lead on accessing and maintaining

DPS

.

Key Responsibilities

Referral Generation and Placement Coordination

Secure 2:1 and 3:1 complex care packages for adults with LD, MH, Autism, and forensic needs Actively engage with commissioners and referral brokers across

key Midlands boroughs

, such as: Birmingham, Coventry, Sandwell, Dudley, Solihull Wolverhampton, Walsall, Warwickshire, Derbyshire, Nottinghamshire Northamptonshire, Lincolnshire, Staffordshire, and Rutland Position BSL Care's services to meet the needs of out-of-area placements into Leicester Fill available units including individual flats, robust bungalows, and specialist schemes for high-needs adults Build strong and sustainable pipelines of referrals through active commissioner engagement

Commissioning and Frameworks

Lead on registration, sign-up, and management of

DPS

and spot-purchase arrangements Maintain accurate records of referral contacts, placement discussions, and outcomes Represent BSL Care in referral forums, commissioning events, and framework panels Work collaboratively with internal colleagues to ensure new placements align with staffing and compliance requirements

Stakeholder Relationship Management

Maintain a high standard of communication with commissioners, social workers, and funding panels Ensure BSL Care is positioned as a provider of choice for high-complexity packages Support smooth transition of clients into services, coordinating with internal teams

Ideal Candidate Profile

Proven experience in generating referrals for adults with complex care needs Strong existing relationships with commissioners and referrers across the Midlands Knowledge of funding processes, care eligibility, and placement criteria Familiarity with DPS platforms and local authority procurement systems Confident in managing professional relationships, handling negotiations, and tracking outcomes Proactive, organised, and comfortable working autonomously in a hybrid role Passionate about delivering high-quality care services and achieving sustainable outcomes

Year 1 Success Measures

10+ successful placements secured across Leicester-based schemes BSL signed onto at least 5 relevant DPS frameworks across Midlands boroughs Regular referral streams established with at least 3 new local authorities Occupancy increased in existing properties (e.g., The Grand, Alcester Road) Effective coordination between internal and external stakeholders to ensure smooth transitions

Salary and Package

Base Salary: 38,000 - 42,000 depending on experience and networks Commission:

One-off payment equivalent to 50% or more of weekly package value

after 3 months of sustained placement

Performance bonus

available for significant referral and revenue milestones Hybrid working: Home-based with regional travel and 2-3 monthly team meetups Flexible hours and supportive working culture

Employee Benefits

At BSL Care, we prioritise staff wellbeing and engagement. Our benefits include:

Access to national employee retail discount schemes Comprehensive Employee Assistance Programme (EAP) with 24/7 support A structured Wellbeing Programme, including health initiatives and mental health resources Flexible working arrangements to support work-life balance Regular staff events and company-wide engagement activities Salary sacrifice schemes, including EV leasing and enhanced pension contributions Compassionate leave allowance during difficult personal circumstances

Application Process

To apply, please send your

CV and a short cover letter

outlining your experience in referrals and commissioner engagement to:

Alveera.lakhani@bslcareservices.co.uk

Shortlisted candidates will be invited for interviews and may be asked to outline a brief strategy for commissioner engagement and referral development.

Job Types: Part-time, Permanent, Temp to perm
Contract length: 6 months

Pay: 38,000.00-42,000.00 per year

Expected hours: No less than 30 per week

Additional pay:

Bonus scheme Commission pay Performance bonus Signing bonus
Benefits:

Bereavement leave Casual dress Company events Company pension Employee discount Employee mentoring programme Flexitime Free parking Health & wellbeing programme On-site parking Sick pay Store discount Work from home
Ability to commute/relocate:

Leicester LE5 2HU: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Experience:

referral and placement: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person

Reference ID: BSL003