Job Description

Referrals Business Development Lead

Full referrals/commissioning training provided.

Platform Childcare are recruiting for Referral Placements Business Development Lead. Dynamic, exciting opportunity for individuals, eager to use their initiative and shape the direction of this newly created role.

Working alongside Responsible Individual, whilst having a lead in referrals. Responsible for referrals of EBD, Learning Disability/Autism, Complex Health homes. Placing referrals that are best matched for our children, whilst working closely with management teams. Role requires highly motivated individual, with experience of liaising directly with commissioning services within the children residential sector.

Main duties

Screen incoming referrals (via email, phone, and online portals), refer positive matches to Platform homes, complete offers or provide feedback to local authorities Ensure provision of excellent service delivery, ensuring all referrals, responded promptly and efficiently Liaise with home Managers/local authorities regarding placements availability Actively promote available vacancies within our children's homes, sending out regular availability updates, whilst maintaining active telephone communication Liaise with Responsible Individual about financial costings to be charged Be confident in your abilities to help support, drive forward placements service Building relationship with local authorities and health commissioners Supporting appropriate matching of referrals, reducing void periods within our homes Manage and track all referrals and offers to local authority and internal queries related to the commissioning and delivery of residential services Work to tight timescales, follow up every referral lead
Manage all aspects of data inputting, undertake regular system audits, chasing missing documentation as appropriate

Occupancy management of our residential homes. Keep abreast of all changes in our homes (step down, notices, care leavers) to ensure a pipeline is appropriately matched to vacancies and occupancy remains at 90% at all times. Maintaining full occupancy of the home, in the case of the home having a vacancy the home manager will match children to the home, in the absence of the home manager (annual leave/sick leave) the covering Manager will make this decision with the Service Manager. Attention to detail in ensuring all business opportunities are captured and explored Individual responsibility for new business and the ability to self-manage Effective interaction with local authorities, Operations and accounts to ensure all services are appropriately commissioned, contracted and billed for Ensure contract compliance Agreeing prices for placements within existing pricing structures To regularly update and appraise the Responsible Individual/Office Manager of all developments relating to the occupancy management of our residential services. Promote service to the market and have sole responsibility for occupancy. Support Operations teams with our referrals process, ensuring regular and appropriate communication Ensure opportunities to join local authority frameworks are appropriately assessed, supporting the submission of tenders. Attending training/meetings Undertake any other duties, from time to time as may be required

Person specification

Skills, knowledge and experience required:

Good communication and marketing skills

Confident negotiator and the ability to "close the deal"

Capable of hands on problem-solving, with the ability to generate ideas and solutions

A positive and determined approach

Ability to use own initiative and pay close attention to detail.

Ability to cope with competing demands and prioritize tasks.

Strong communication skills in all forms including written, oral, email, telephone and presentation.

Excellent organizational and time management skills

A positive attitude to dealing with people

Capable of working independently and having responsibility as an individual

Working on own initiative, having meticulous organization skills and creativity

Team player, able to work well with Operations team to support placements.

ORGANISATIONAL;

To work within the provisions of the Data Protection Act, observing strict confidentiality in relation to all aspects of work undertaken. The post holder will be expected to comply with Equal Opportunities Policy and Procedure in all employment practices and all other policies within the employee handbook

Ensuring compliance with safeguarding procedures, throughout all work within the Company, keeping the manager informed of work in progress and inform the manager immediately of any child protection matter or serious complaint.

The nature of the business means that tasks and responsibilities are sometimes unpredictable. Staff are therefore expected to work flexibly when the occasion arises.

All employees have a duty to carry out their work with due regard for the health and safety of themselves, other employees and the public, to observe health and safety requirements relevant to their activities and co-operate within Platform Childcare so as to enable them to carry out their own responsibilities effectively. They must report to their line manager every accident no matter how minor and also any incident, which could result in injury or damage to plant and equipment and co-operate in the investigation of accidents with the object of preventing a reoccurrence.

No agencies please.

Job Types: Full-time, Permanent

Experience:

Business development: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
Work Location: In person