Job Description

We are based at Wokingham Hospital, and process referrals for community services.



These referrals come by either phone or email and are processed onto a clinical platform creating a referral for the relevant service.



Referrals received by phone are taken by administrators and these calls can also be for Adult Social Care, Children's Mental Health and general enquires.



Email referrals are managed by a Triage Team who pre screen and pass the referrals to a processing queue managed by administrators.



The service operates between 08.00-18.00 Monday to Friday on variety of shifts for example 8am-4pm and 10am-6pm.



This post will require staff to be able to attend the office at Wokingham Hospital, Berkshire RG41 2RE.



There may be some opportunities for hybrid working after initial training, but staff are still required to work from the office based in Berkshire and at short notice. Candidates must have a compatible home internet provider, Hyperoptic is not compatible with our soft phone system. Basic IT equipment will be provided.



To receive incoming Health, Social and Children's Mental Health referrals for community services collecting supporting information from the referrer, client, and other agencies to complete the relevant contact assessment.



You will need to be able to collect accurate and efficient recording of referrals on RIO and Adastra (clinical platforms)



Ensure incoming referrals are processed in a timely manner and are signposted onto the appropriate service.



Answer the telephone and provide caller with information requested / record referral details for processing.



Good communication skills



Effective team working



Attend all statutory and mandatory training required for this role.



Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated 'outstanding' by the CQC, we're committed to providing the best possible care to people across Berkshire. As an employer, we're committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:

Caring for and about you is our top priority



Committed to providing good quality, safe services



Working Together with you to develop innovative solutions



Your wellbeing is important to us. Some of the benefits of working for us include:



Flexible working options to support work-life balance



27 days' annual leave rising with service + opportunity to buy and sell



Generous NHS pension scheme



Excellent learning and career development opportunities



'Cycle to Work' and car leasing scheme including electric vehicles



Access to a range of wellbeing tools and services



Discounts at hundreds of popular retailers and restaurants



Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality



Generous maternity, paternity, adoption and special leave



Free parking across Trust sites

The "must haves" for this role:

Excellent written and verbal communication skills



Ability to empathise, be supportive and sensitive to the needs of others as well as being able to cope with distressing circumstances.



Accurate data inputting skills



Enthusiastic and flexible approach



Be able to work from home and in the office as required (may be required at short notice to attend the office)



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.



We're committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.



We welcome a conversation about flexibility and any other questions you may have. Please don't hesitate to call: Jacqueline Rae on 0300 365 1234 or email: jacqueline.rae@berkshire.nhs.uk who'll be delighted to help.



Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.