Job Description

REFERRALS COORDINATOR -- LIVING WITH HOPE CIC

Part-Time | Hybrid | Wolverhampton/Birmingham | Temp-to-Perm

About Us

Living With Hope CIC provides safe, high-quality accommodation for

women and children escaping domestic abuse

.

Our Mission is to restore Stability, Dignity & Opportunity.

We work with councils, charities, and safeguarding teams to ensure vulnerable families are housed quickly and safely.

We are looking for someone who is

passionate, compassionate, and driven by purpose

to support our mission.

The Role

As a Referrals Coordinator, you will help ensure that women and children in crisis are placed into safe housing as quickly as possible.

Your responsibilities will include:

Speaking with councils, charities, and support agencies to build referral pathways Responding promptly to enquiries and new referrals Coordinating assessments, updates, and move-in arrangements Maintaining accurate records and communication logs Working closely with our operations team to ensure smooth placements
This role is ideal for someone who cares deeply about helping people in vulnerable situations and understands the importance of fast, effective communication.

What We're Looking For

We want someone who:

Is compassionate and patient Has Excellent communication skills (phone & email) Is organised and able to manage multiple referrals Works well under pressure and stays calm Takes pride in helping others Wants to grow with a meaningful organisation

Experience & Background (Highly Preferred)

We are looking for someone who brings relevant experience and a genuine commitment to supporting vulnerable women and children. The ideal candidate will have experience in one or more of the following areas:

Domestic abuse support services Supported housing or social housing pathways Work within charities, community organisations, or safeguarding environments Coordinating referrals with councils, agencies, or caseworkers Roles requiring sensitive communication with vulnerable individuals
We will also consider applicants with strong transferable skills from customer service, administrative roles, healthcare, education, or any environment requiring empathy and clear communication.

Understanding domestic abuse services or housing pathways is highly preferred.

Employment Structure (Temp-to-Perm)

First 3 Months:

Temporary Contract (Contractor)

Hourly pay Flexible hours (16-37.5 hours per week) Designed to ensure mutual fit, compliance, and safeguarding standards

After 3 Months:

Permanent PAYE position

, subject to performance and suitability Additional responsibilities and growth opportunities available

Compensation

Hourly rate

(based on experience) Flexible part-time hours Hybrid working (some remote, some office-based)

Why Join Us?

You will be part of a mission-led organisation providing life-changing support to families fleeing domestic abuse. Your work directly contributes to safety, stability, and dignity for the people who need it most.

How to Apply

Submit your CV through Indeed and include a brief note on:

Why this role matters to you Any relevant experience supporting vulnerable individuals
Job Type: Temp to perm
Contract length: 3 months

Pay: 12.25-14.00 per hour

Expected hours: No less than 16 per week

Benefits:

Childcare Company events Discounted or free food Employee mentoring programme Health & wellbeing programme Work from home
Application question(s):

Do you have experience?
(Yes/No)

Are you available for a part-time role with progression to full-time as the company grows?
(Yes/No)

This role begins with a 2 week probation period. Are you comfortable with this?
(Yes/No)

Are you able to work hybrid - remote initially, then on-site in Wolverhampton/Birmingham when required?
(Yes/No)

How soon can you start?
(Immediately / 1 week / 2 weeks / Other)
State why you're a strong fit for this role.
(As much detail as possible)

Work Location: Hybrid remote in Wolverhampton WV1 1HL