Job Description

About the Role

HOURS OF WORK - 25 hours per week across Monday - Friday. School hours available.

SALARY - 27,000 - 30,000 FTE per annum (actual salary 18,243 - 20,270) 0.67 FTE

As Referral and Engagement Coordinator, you'll play a key role in supporting women as they begin their journey with Hope Street. You'll help ensure they are welcomed with clarity, compassion, and care, and contribute to thoughtful, collaborative decisions around referrals. You'll also be actively involved in strengthening external relationships, raising awareness of our work across the justice, housing, and community sectors, and helping to grow referrals from a wide range of partners.

This role is vital in helping us reach more women who could benefit from the unique support offered at Hope Street, and in ensuring our referral pathways remain responsive, inclusive, and trauma-informed.

Key Responsibilities

Referral coordination

Coordinate and respond to all referral enquiries in a timely, relational, and trauma-informed manner. Complete comprehensive assessments with women, ensuring they understand what Hope Street offers and what will be expected of them. Offer clear, accessible information to women throughout the referral process to help build trust, reduce anxiety, and support informed decision-making. Ensure relevant documentation and risk information is gathered from referring professionals to support safe and informed decision-making. Facilitate collaborative decision-making with internal colleagues around suitability and support needs following each assessment. Maintain accurate records and contribute to monitoring occupancy levels, trends, and referral activity. Liaise with the Head of Trauma Informed Communities to maintain a clear pathway for referrals from Mother and Baby Units (MBUs), ensuring these referrals are prioritised, sensitively managed, and well supported.

External engagement

Build and maintain strong relationships with referring agencies (e.g. probation, prisons, courts, community services) to increase referrals and support joined-up working. Represent Hope Street at events, forums, and partnership meetings to promote the service and raise awareness. Deliver briefings and co-facilitate workshops for professionals across the justice, health, housing, and voluntary sectors. Proactively identify and pursue new referral opportunities and engage with underrepresented services and communities.

Direct engagement

Attend local courts and prisons to raise awareness of Hope Street and identify potential referrals. Build trusted relationships with court and prison staff to support referral activity and strengthen collaborative working. Coordinate and support the transport of women from court or prison to Hope Street, which will at times involve personally collecting women to ensure their transition is calm, dignified, and emotionally safe. Work with internal colleagues and referring agencies to ensure appropriate preparation and support is in place ahead of arrival.

Equity, inclusion & access

Support targeted outreach to underrepresented groups, including Black and minoritised women, care experienced women, and neurodivergent women. Contribute to working groups or initiatives aimed at removing systemic barriers to accessing Hope Street. Develop and coordinate a light-touch "referral holding" offer for women waiting to join the Hope Street community (e.g. welcome calls, information packs, pre-arrival check-ins). Offer advice to external professionals unsure about a woman's suitability. Contribute to ongoing work to address racial disparities and other forms of disproportionality in access to residential support.

Referral data and insight

Monitor and analyse referral trends, sources, and outcomes to identify gaps, inform strategy, and shape external engagement activity. Work with the Systems & Impact Manager to produce regular reports and data summaries to support internal planning and external stakeholder communications. Any other duties commensurate with to your role. Act in accordance with One Small Thing values.

About One Small Thing

One Small Thing

was founded in 2014 by prison philanthropist Lady Edwina Grosvenor, in response to the unacceptable levels of suicide, self-harm and violence within women's prisons in England, with the aim of achieving wholesale system change across the justice system, one small thing at a time.

Our vision

is a justice system that recognises, understands, and responds to trauma.

Our mission

is to redesign the justice system for women and their children by:

Redesigning the way that the justice system responds to women and their children in a way that can be replicated on a national scale.

Educating women involved with the justice system to understand how trauma can affect them and equip them with the skills to respond; and training front-line staff to understand and respond effectively to trauma and adversity.

Influencing politicians and policy makers to encourage a cultural change across the justice system and the people who work within it.

About Hope Street

Hope Street

is the first purpose built, county-wide residential community designed by women, for women. Trauma-informed by design it is both a safe place and a new way of working alongside women. Hope Street offers a community within which women and their children can access education, practical, and therapeutic support in a safe, respectful and trusting environment.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

A requirement of this role will be to have a driving licence, access to your own vehicle and hold business car insurance.

As part of the recruitment, an Enhanced vetting and barring check will be carried out for those successful at interview, but this does not necessarily exclude applicants with convictions. Failure to declare any relevant information that is later provided by the Disclosure and Barring Service, may result in any offer of employment being withdrawn.

Job Type: Full-time

Pay: 27,000.00-30,000.00 per year

Benefits:

Additional leave Bereavement leave Casual dress Company pension Health & wellbeing programme Sick pay
Schedule:

Day shift Monday to Friday Overtime
Ability to commute/relocate:

Southampton, Hampshire: reliably commute or plan to relocate before starting work (preferred)
Application question(s):

Do you drive and have access to your own vehicle? Are you female? This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.
Licence/Certification:

Driving Licence (required)
Work Location: In person

Reference ID: R&E Coordinator July25