Job Description

**PREVIOUS APPLICANTS NEED NOT APPLY**
Come and join one of the UK's largest independent providers in neuro and mental healthcare. We proudly employ over 4000+ people - no matter what your experience, we have jobs for everyone.
We'd like you to join us as a Referrals Liaison and Administrative Coordinator at Active Care Group. This position is full time, working remotely with occasional travel to site locations within Active Care Group.
The Referrals Liaison & Administrative Coordinator plays a pivotal role in supporting the Active Care Group referrals and admissions pathway by ensuring a smooth and responsive experience for referrers, services, and prospective clients. As a key point of contact within the Business Development team, this role is centred around supporting the Business Development Managers in delivering timely, accurate, and compassionate communication that reflects the organisation's commitment to excellence in care.
Combining the precision of administrative expertise with the warmth of customer service, the coordinator ensures that every contact with our stakeholders is handled with professionalism and attention to detail. From managing data and CRM systems to liaising with internal teams and external stakeholders, this role helps create a seamless journey from initial enquiry through to admission-supporting both operational efficiency and a positive client experience.
What you'll be doing:

• Support the Business Development Director and team in recording and processing referral data
• Liaise with services and prospective customers to gather and share admissions information
• Assist with CRM data management and reporting
• Act as the first point of contact for self-pay enquiries prior to handover to the concierge team
• Manage central inboxes and provide first-line response to referral enquiries
• Support coordination of events in collaboration with the marketing team
• Provide general administrative support to the Business Development team
• Handle telephone and email enquiries with warmth and professionalism.
• Make sure colleagues are aware of the mechanisms for speaking up in ACG and act where required.
• Maintain their own training compliance with and ensure they are up to date with regulatory standards.
• Adherence to all Group policies and procedures and ensuring that all colleagues in the service are aware of and understand company policies.
• This job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances.

What you'll have:

• Strong customer service background
• Confident IT user with a willingness to learn new systems
• Experience in a dealing with external stakeholders on a professional level over telephone and email
• Familiarity with Customer Relations Management systems would be an advantage
• Excellent attention to detail and organisational skills
• Proactive and self-motivated approach
• Clear and professional communication skills
• Outstanding interpersonal skills.

We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident employer.
What to look forward to:

• 25 days plus bank holidays
• Birthday off
• Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities
• Active Reward App giving discounts and savings on your weekly shop
• Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice
• A Nest Personal Pension account
• Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials - like going to the dentist or opticians
• We recognise outstanding Active Behaviours via the Active Awards programme
• Enhanced Sick & Maternity Pay benefits
• Refer a Friend Scheme and earn yourself up to 1000 by recommending someone you know
• ......and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group

Skills Required