Job Description

Salary:

22,932 per annum pro rata (12.60/hour)

Location:

Caerphilly

Contract:

Permanent in line with funding -Workplace based

Hours & working Pattern

:14 hours per week - Saturday 9.30am-5pm and Sunday 9.30am-5pm

Team members are offered the opportunity to undertake additional shifts to cover absences

All team members must work flexibly on occasions to meet the needs of the Charity and the people we support

Accountable to:

Assistant Support Services Manager

Purpose of the post:

Assist in the delivery of specialised, holistic support to adults and families who have experienced domestic or sexual abuse, harm and violence

Specific responsibilities

Assist in the delivery of specialist, trauma-informed support to adults and/or families living in refuge recognising the impact of domestic or sexual abuse, harm or violence, and responding with empathy, respect, and consistency.

Contribute to an environment where support is psychologically informed, compassionate, equitable, and grounded in integrity--where every individual feels safe, heard, and supported

Respond appropriately to safeguarding concerns in line with legislation and organisational policies, maintaining a trauma-informed, reporting concerns to your line manager without delay

Carry out Initial Contact Assessments, working alongside refuge or on call colleagues identifying together which support options best meet the individual's needs and preferences, prioritising need and risk

Support individuals to access refuge, including arranging transport if needed, offering a warm and respectful welcome, meeting immediate needs (e.g. donated clothing, food), and helping them settle into their accommodation

Assist individuals in understanding and completing initial paperwork in a timely and supportive manner, including licence agreements, House Expectations, housing benefit claims, and service charge arrangements

Undertake basic support activities, as requested by a Support Worker or senior colleague, in line with an individual's support plan, needs assessment, risk assessment, safety plan and licence agreement/contract

Support individuals to maintain their licence/contract agreement through reflective, strengths-based conversations around any minor breaches, and escalating serious concerns to senior colleagues

Keep Routes to Support updated with current refuge vacancies to support access and referrals

Facilitate opportunities for connection and community among residents, including inclusive evening and weekend communal activities

Ensure contributions to records are factual, person-centred, accurate, timely, and confidential, using Cyfannol's Case Management System and other internal records

Encourage and support adults and children to have a voice within Cyfannol and the wider sector, for example by completing surveys, sharing feedback, and participating in relevant events

Assist in providing the organisation's out of hours response:

Respond to all out of hours phone calls from the Live Fear Free Helpline, other refuges or Tier 2 and 3 on call colleagues across Cyfannol ensuring effective communication and continuity of support across the team

Undertake assessments for refuges, with support from on-call colleagues, to make timely and safe decisions based on individual need and risk

Provide support to colleagues and residents in the event of an incident or emergency at another refuge, contributing to a coordinated and calm response

Liaise with 2nd and 3rd tier colleagues as needed, ensuring effective communication and continuity of support across the team

Complete handovers at the end of each shift, both face to face and via email, to ensure consistency, safety and shared understanding across the team

Housing Management:

Contribute to the creation of a safe, welcoming, clean, and calm refuge environment that supports wellbeing and dignity

Carry out routine monitoring of CCTV and security systems to help maintain a secure setting for residents and staff

Complete and record daily and weekly health and safety checks as directed by the Facilities Coordinator, ensuring refuge spaces meet required standards

Ensure communal areas are safe and secure before the start of sleep-in shifts, creating a settled environment for the night

Report repairs and maintenance issues promptly, liaising directly with landlords or housing associations, and involving the Facilities Coordinator when needed

Provide access to contractors attending the building and monitor their presence to ensure safety and accountability

Advise line manager of any needs relating to furnishings, equipment, or refuge infrastructure

Monitor stock levels of consumables and first aid supplies, supporting the ordering process as needed

Support Cyfannol's carbon reduction goals by switching off lights and equipment not in use and promoting sustainable practices

Ensure recycling and refuse are ready for collection on designated days, and support residents to engage with these routines

Clean private bedrooms/flats between occupancies as promptly as possible to prepare for Routes to Support listings

Wash and change bed linen, towels, cot bedding, and similar items between occupancies to maintain hygiene and comfort

Clean communal areas when necessary to uphold standards and minimise health and safety risks, including monitoring residents' recycling and refuse removal

Facilitate 'motivational cleaning' activities with residents when appropriate, using a strengths-based and non-judgmental approach

Liaise with community neighbours when necessary, seeking guidance from your line manager to ensure respectful and constructive communication

General responsibilities:

Actively contribute to the achievement of Cyfannol Women's Aid's Mission, Vision, Aims, Goals and Objectives ensuring your work reflects our commitment to trauma informed practice

Demonstrate and positively promote Cyfannol's core values of compassion, integrity, and equity in all aspects of your role

Proactively promote equality of opportunity, challenging and addressing discriminatory practices wherever they arise

Represent Cyfannol Women's Aid in professionally manner, enhancing the organisation's reputation

Participate fully in team meetings, management supervision, clinical supervision and relevant training to support continuous learning and development

Work in accordance with Cyfannol's policies and procedures, ensuring safe, ethical, legally compliant and consistent practice

Contribute to Cyfannol's environmental goals by participating in carbon-reducing initiatives, including the organisation's pledge campaign

Undertake any other reasonable duties required to support the effective delivery of support services and the wider aims of the organisation

It may be necessary, following consultation, to amend the job description in light of experience and changing circumstances


A current valid driving licence, access to a car and insurance covering business use is needed.

Due to the nature of these roles, they are only open to female applicants (Exempt under the Equality Act 2010, pursuant to Schedule 9, Part 1).PLEASE DOWNLOAD AND READ THE DISCLAIMER DOCUMENT

Closing Date: 20th February 2026