Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Account Quality and Compliance Lead (EMEA)



The EMEA Account Quality & Compliance Lead provides quality oversight and support for work performed across multiple sites for a specific client account in the EMEA region, with particular emphasis on cGxP-related scope. The role holder is responsible for ensuring that work conducted by JLL facilities management teams, project teams and subcontractors at client sites across EMEA are performed in accordance with service agreements, quality agreements, JLL and Client procedures, ISO 9001:2015 and cGxP requirements. This role leads the Quality & Compliance team and activities for the account across the EMEA region. The role will also lead globally on coordination and collaboration efforts with the APAC and NAM regional Quality Leads, ensuring global alignment on reporting, quality programs and initiatives.



ESSENTIAL FUNCTIONS

Implement and maintain ISO 9001 and cGxP requirements on the account in region.



Develop, implement and maintain the account Quality Management Plan (QMP), and serve as the account quality subject matter expert (SME) in EMEA.



Lead/support the implementation and maintenance of the regional and/or site-based Quality Agreement between JLL and the client.



Ensure regulatory, quality and training compliance on the account, through document reviews, self-assessments, audits, etc.



Develop and implement Quality, risk and Compliance programs on the account, to ensure sustainability of service quality.



Prepare and manage quality documentation e.g. SOPs, change control documentation, quality agreements, training materials, investigations, CAPA, etc.



Lead and support JLL quality related complaints, change controls, deviations, investigations, root cause analysis (RCAs) and CAPAs.



Perform qualification of cGxP impacting vendors, establish quality agreements, conduct vendor performance reviews and maintain the account approved supplier list (ASL).



Interface and collaborate with client Quality team to ensure adherence to client procedures, compliant documentation, delivery of reports and address quality-related concerns.



Represent JLL and act as the single-point-of-contact (SPOC) during client-related internal, external audits and regulatory inspections



Support the EMEA and global internal audit programs, as well as the Global ISO 9001 certification audits.



Perform regional account quality reviews, status reports and reports on critical/key quality-related performance measurements.



Develop and sustain a quality-first culture and identify/implement quality & compliance improvements.



Strategically lead staff by providing effective and clearly communicating expectations, accountabilities and providing feedback for continuous improvement.



Mentor, develop, and train account team members and direct reports on quality and compliance matters.



Lead global collaboration efforts with APAC and NAM regional quality leads, facilitating regular meetings and communication channels to ensure alignment on global quality initiatives.



Monitor global quality performance metrics and provide regular reports to stakeholders on progress and areas for improvement.



Collaborate with quality colleagues regionally and globally to share and reapply learnings, successes, and best practices.



Coordinate and standardise quality practices across the account's EMEA sites to ensure consistency in compliance and performance.



Support long-term planning initiatives geared toward operational excellence for the account.



ACCOUNT/SITE SPECIFIC REQUIREMENTS

Travel to various EMEA site locations as required to conduct investigations, on-site quality assessments, audits, training sessions, client meetings.



EDUCATION AND EXPERIENCE

BSc degree in life science, engineering or equivalent.



Strong previous experience in quality and/or compliance in engineering, facilities design, and production/facility operations, lab operations or equivalent



Prior experience working in a GMP environment preferably in pharmaceutical and/or biotechnology.



Experience leading investigations, change control, root cause analysis (RCAs) and CAPAs in a regulated environment.



Strong leadership experience and experience interacting at all levels.



KNOWLEDGE, SKILLS, AND ABILITIES



Strong knowledge and understanding of Quality Management Systems (GMP, ISO 9001, ISO 13485) and EMEA cGMP standards and regulations in Pharmaceuticals.



Ability to communicate effectively in oral and written reports.



Good customer service skills



Must be self-motivated, detail oriented, comfortable working in a dynamic team environment with minimal supervision.



Demonstrated ability to lead, influence with & without authority and partner with people across multiple business areas, including global teams



Capable of writing detailed technical reports.



Ability to multi-task and respond within deadlines.



Excellent IT skills and proficient in Microsoft excel, word, outlook, power point and access.



#LI-JB2



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.