Job Description

Regional Catering Manager

Date:

15 Oct 2025

Company:

DWR Cymru Cyfyngedig Welsh Water Plc

City:

Cardiff

Address:

Cardiff, Wales, GB, CF3 0LT

Job Requisition Number

8123

Work Type

Permanent

Job Function

Leisure and Hospitality

Salary Range

37,000

Base

Closing Date

South East Hub (Regional role for South Wales)

23:59 on 29 October 2025

Who we are

Our visitor centres are set in some of the most breath-taking locations across Wales, welcome over 1 million guests each year. From water sports and mountain biking to peaceful walks and scenic cafe views, our centres offer memorable experiences that connect people with nature -- and great food plays a key part in that journey.



Our people are at the heart of everything we do -- and we believe that looking after them starts with the basics: good food, comfortable spaces, and a sense of belonging.



Across our two South East Offices, we're proud to provide well-managed staff and team cafe areas that offer more than just meals. These spaces are designed to be welcoming, relaxing, and energising -- places where colleagues can take a break, connect with one another, and recharge during their day.



We understand that a well-fed team is a happy team. That's why we focus on offering nutritious, tasty, and affordable food options that cater to a variety of needs. Whether it's a quick bite between shifts or a sit-down meal with teammates, our catering provision plays a vital role in supporting wellbeing, morale, and productivity.



Providing for our workforce isn't just about facilities -- it's about creating a culture of care. Through our catering teams and cafe spaces, we aim to foster a positive working environment where everyone feels valued and supported.

Summary


We're looking for a hands-on Regional Catering Manager to lead and support our catering teams across all South East sites. This is not a desk-based role -- you'll be actively involved in kitchen operations, working alongside your teams to deliver consistently high standards of food and service. You'll set the tone, lead by example, and ensure our cafes/restaurants are welcoming, well-run, and aligned with our values.



In addition to overseeing our visitor-facing catering outlets, you'll also be responsible for our staff and team cafe areas, ensuring they remain comfortable, well-managed spaces that support our wider workforce.

This role is all about people -- leading teams, developing talent, and creating a positive, collaborative culture. You'll bring energy, organisation, and a passion for food and hospitality, helping us deliver memorable experiences for both visitors and colleagues alike.

We're not looking for fine-dining chefs -- we're building a team of food lovers who care about quality, consistency, and community. If you've got experience managing catering operations, working in kitchens, and leading teams, we'd love to hear from you.

What you'll be responsible for

1. Oversee all aspects of food preparation, service, and delivery in a high-volume, seasonal catering environment to ensure exceptional quality.

2. Lead and manage a team of permanent and seasonal staff, driving performance, customer service, and achievement of KPIs.

3. Develop and cost menus, manage food orders, and monitor theoretical vs. actual GP to stay within budget.

4. Ensure compliance with food hygiene and safety standards, including maintaining Safer Food Better Business (SFBB) and HACCP documentation.

5. Support staff development through 1:1s, training plans, succession planning, and food hygiene accreditation (Levels 1-3).

6. Enhance the food and beverage offering using fresh, local produce and aligning with customer expectations and market trends.

7. Drive customer satisfaction and loyalty by delivering high-quality service and becoming a regional leader in food and hospitality.

8. Manage operational controls, including tills, cash reconciliation, stock management, staffing levels, and cost controls.

9. Contribute to marketing and events planning, supporting the development of a customer-focused product and annual events programme.

10. Act as an Operations Coordinator, ensuring the safe and efficient running of the site as part of a rota.

Who you'll work with

Internal
Head of Visitor Attraction Operations

Marketing and Communications

H&S

HR & finance team

Facilities management team

Any DCWW group using the VC as a meeting venue




External
Local community & visitors

Volunteers and volunteer groups

Welsh Government, LAs, and other regulatory bodies.

Visit Wales, regional tourism networks and businesses

Planning authorities

Event organisers

Tenants and licensees

Contractors

Media

About you

Demonstrable experience in high volume Catering / Restaurant operation using fresh produce

Practical Health & Safety experience in a high volume; Cafe/Restaurant environment

Excellent customer service skills, from a customer focused background with the ability to communicate at all levels

Knowledge of regulatory requirements associated with food hygiene licensing law, Premises licence, FSA, , EHO, trading standards

Proven track record of managing developing and maintaining a team to meet customer and business needs

Experience in representing an organisation at senior level

Proven track record of growing income across a food and beverage operation

Demonstrable experience of food service & food production in a high volume establishment to a set standard, exceeding expectations and customer perception

Ability to communicate effectively in English

Proficient IT skills - MS Word, Excel, Outlook

Good to know

Site based role You will be contracted to work weekends & bank holidays over a 7 day rota, working 5 days out of 7




For any further information regarding the role please contact James Griffith, Attraction Manager - james.griffith@dwrcymru.com

Benefits

We know that if our employees are happy, our customers are happy.


Beautiful location and surroundings Supportive team and environment 25 Days annual leave plus public holidays (pro rata) Childcare voucher Scheme Pension Free car parking Staff discounts (restaurants, water sports and bike hire)


D?r Cymru Cyf, a limited company registered in Wales No. 2366777. Registered office: Linea, Fortran Road, St. Mellons, Cardiff CF3 0LT
D?r Cymru Cyf 2019.

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