Job Description

ISS
Regional Facilities Manager
Contract: Government
Location: Lowestoft, NR33 0HT
Hours of work: 40
Contract Type: Permanent
We are recruiting a Regional Total Facilities Manager to lead the delivery of a first-class, integrated hard and soft FM service across the account in the East Anglia region.

Reporting into the Key Account Manager, you will take full responsibility for regional service delivery, client relationships, team leadership and commercial performance, ensuring consistent standards, compliance and customer satisfaction across the portfolio.
Key Responsibilities

• Lead and deliver an integrated regional FM service, ensuring performance against SLAs, KPIs and contractual commitments
• Act as the regional contract representative, building trusted, long-term relationships with Defra stakeholders
• Line manage and develop regional hard and soft FM teams, creating a positive, high-performing and safety-led culture
• Own regional budgets, driving cost control, value for money and continuous improvement opportunities
• Ensure full compliance with health & safety legislation, safe systems of work and operational governance

Professional and Personal Competencies/Qualifications
Proven experience in a regional FM / TFM leadership role, ideally within a complex or public-sector environment. * Strong background managing integrated hard and soft FM services across multiple sites.

• Confident client-facing operator with excellent stakeholder and contract management skills.
• Commercially astute, with experience owning budgets and driving performance.
• Passionate people leader who prioritises safety, engagement and service excellence.

Why Join Us

• A high-profile, stable contract working with a nationally recognised customer.
• The opportunity to shape service delivery and drive continuous improvement at a regional level.
• A collaborative working environment supported by strong central support functions.
• A role offering real autonomy, influence, and visibility, where your impact will be clearly seen.

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required