Job Description

We're home to DFS, Sofology, and The Sofa Delivery Company - three distinctive brands with a shared mission to bring great design and comfort into every home, affordably, responsibly, and sustainably.At DFS Group, everyone plays a part. Whether you're supporting our brands or serving our customers, you're helping shape the future of furniture retail. Each brand has its own identity and creative direction, but we're united by a culture that puts people and purpose at the heart of everything we do.Everyone WelcomeAcross our Group, we're committed to a culture where everyone feels welcome, valued, and can thrive at work. We celebrate diverse voices, champion inclusion, and support each other through our growing colleague networks. We invest in partnerships that drive change, from supporting Doncaster Pride and introducing the Hidden Disabilities Sunflower, to partnering with Carers UK and developing leaders with Diversity in Retail. We're proud to be an equal opportunities employer, committed to building a workplace that reflects the communities we serve. So, if your experience doesn't quite match the specification, we'd still really love to hear from you
Field based, attending either Group Support Centre in Doncaster or Sofology HQ, Golborne, 2 days every other week, or as
required.
Responsibilities / Accountability:

• Regular site visits - issuing site reports whilst on site and asset data collection.
• Management of the KPI/SLA checks with site teams to ensure the facilities management company and other contractors are performing to the expected service levels.
• Responsible for the budget management of repairs & maintenance for the retail estate across both opex and capex.
• Responsible for approving quoted works.
• Ensure all appointed contractors comply with relevant H&S and environmental requirements whilst on site.
• Liaise with internal stakeholders to ensure departments and on site teams are aware of scheduled works, site visits and any general updates that require their awareness.
• Working closing with senior stakeholders as the first point of escalation for any challenges to deliver the most optimum
• resolution.
• Proactive problem solving - ability to gain a clear understanding of issues and work autonomously to deliver an
• appropriate resolution in collaboration with the brands.
• Work closely with the Head of Estates to resolve any appropriate operational events to the best possible outcome.
• Facilitate meetings between Group Facilities and Contract Manager and Project Managers on new installations and new
• site setups to ensure relevant deadlines are met including documentation transfer.
• Responsible for placing work orders with contractors/supply partners and managing through to completion.
• Responsible for monitoring central software platform to ensure that sites are running optimally and any alerts are dealt
• with in a timely manner.
• Responsible for updating central certification portal with all relevant certification/documents.
• Provide updates to the wider Property department in relation to operational events where appropriate.

Capabilities required:

• able to create and develop great relationships with colleagues at all levels.
• Focused on excellent customer service.
• Confident, outgoing and able to effectively communicate with various stakeholders to resolve issues.
• Strong communication skills both verbal and written.
• Comfortable dealing with people at all levels of seniority in the business.
• Collaborative team player orientation towards work relationships, strong culture awareness.
• Ability to deal with issues on site, in a pragmatic manner and act as a point of escalation.
• Demonstrated ability to manage challenging situations.
• Ability to problem solve in high pressure situations.
• Willingness to adapt to change.
• Strong administrative background with excellent organisational skills.
• Ability to manage multiple tasks and deadlines simultaneously
• Confident, outgoing and able to effectively communicate with various stakeholders to resolve issues
• Ability to develop cooperative and constructive working relationships

Experience / Qualifications:

• IOSH (Essential)
• 3-5 years experience in Property or Facilities management
• Understanding of M&E and asset management
• Experience dealing with various reactive jobs/projects simultaneously
• Drivers licence is essential

DFS Benefits

• Potential Annual Bonus Scheme: Contribute to our success and get rewarded for it
• Growth and Training: Learn new skills and develop your career with us
• Leave: Enjoy a great holiday allowance, with the option to buy 5 extra days. Take advantage of our enhanced leave for Maternity, Paternity, Shared Parental, and Adoption, plus a paid volunteering day each year
• Discounts: Get 30% off DFS and Sofology products for yourself, plus discounts for friends and family - and savings at big brands like Sainsbury's, ASOS, and IKEA
• Wellbeing Perks: Access healthcare services, an Employee Assistance Programme, and discounted gym memberships
• Pension and Savings: Join our Group Pension and Sharesave schemes
• Life Assurance & Sick Pay: Peace of mind with Life Assurance and Company Sick Pay

Skills Required