Job Description

ISS
Regional Facilities Supervisor
Contract: Infrastructure
Location: Yorkshire, YO325TR
Hours of work: 37.5
Contract Type: Permanent
This role is INTERNAL ONLY and at present we are not accepting external applications. If you are external and apply, your application will not be considered at this time.
We are seeking a proactive and experienced Regional Facilities Supervisor to oversee facilities operations across multiple sites within the rail transport sector.

As the Regional Facilities Supervisor, you will be responsible for supervising and coordinating the delivery of facilities services across a regional estate. You will ensure service quality, safety compliance, and client satisfaction while managing planned and reactive maintenance activities. This role requires a hands-on approach to leadership, problem-solving, and continuous improvement in service delivery.
Key Responsibilities
- Supervise all aspects of contract service delivery, including planned/reactive maintenance and third-party works.
- Build and maintain strong client relationships, handling escalations and ensuring satisfactory resolutions.
- Act as a safety leader, conducting inspections and ensuring compliance with health and safety policies.
- Monitor service quality and ensure adherence to SLAs and performance standards.
- Participate in an on-call rota and support regional escalation processes.
- Manage recruitment, absence, disciplinary processes, and staff rotas.
- Oversee stock control, cleaning standards, and site documentation.
- Ensure accurate reporting and documentation using internal systems.
Professional and Personal Competencies/Qualifications
- Proven experience in a supervisory role within facilities maintenance.
- Background in managing multi-disciplinary services in complex environments.
- Knowledge of health and safety compliance and procedures.
- Effective leadership and interpersonal skills.
- Excellent verbal and written communication abilities.
- Ability to build and maintain client relationships.
- Proficiency in Microsoft Office and facilities management software (e.g., Maximo or similar).
- Willingness to undergo Drugs & Alcohol testing as part of compliance requirements.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing
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Skills Required