Job Description

Anthem Schools Trust

East Midlands
29,269 - 31,364 per year


Expiring soon

Salary:

NJC Point 22

Job type:

Full Time, Permanent

Start date:

01/09/2025

Apply by:

7 July 2025

Job overview

----------------

About this Role

The Regional IT Support Engineer will provide first line support to Anthem schools within the East Midlands region. They will work closely with the National IT Team and schools to ensure the IT Service is being delivered according to the Service Level Agreement. Reporting to the Service Desk Manager, the post holder will take an active role in supporting all central and local systems, ensuring compliance with the technical design standards across the estate.

Main duties and responsibilities

Desktop & Application Support

To ensure that all incidents and requests are logged appropriately on the service management system To ensure that incidents and requests are resolved within the target resolution time and are documented within the system Notify school staff through the service desk of the status of any incidents and maintain regular communications until incident resolution Monitor progress of all incidents and requests against service level targets and respond promptly to staff requests for updates or resolution as appropriate Escalate any incidents to the Trust's ICT team including 2nd and 3rd line support, project managers and other stakeholders to resolution To ensure any calls escalated to the National IT Team have sufficient information to allow them to resolve tickets escalated to them To ensure end user devices are imaged, updated, patched, secured, locked down as appropriate utilising the appropriate central system. Also, to ensure all applications are delivered automatically as well as ensuring up to date anti-virus/malware is run on all end user devices To ensure all devices are fit for purpose and up to date with relevant software.


Server, System & Network Support

Where asked by the Infrastructure team, provide support for LAN, WAN, server and other centrally managed infrastructure issues within the academies Support the use of Office 365 and Azure tenant with the users Work with the wider team on IT projects as required Manage antivirus, software updates/patches to ensure that the network is up to date and secure Ensure all locally installed software or locally used cloud based systems are licensed appropriately.


Health & Safety

Carry out risk assessments for Health and Safety for IT to ensure safety standards are met Follow relevant Health and Safety procedures and raise awareness among staff, pupils, and other users.

Configuration & Installation

Ensure all compliance checks are being carried out in schools including Acceptable Use procedures and records of installed hardware and software within the software library Support other ICT colleagues in the installation and repair of hardware Ensure that new deployments and repairs are being fully tested.

Continuity, Maintenance & Security

Ensure schools are keep up to date with their maintenance schedule; manage efficient implementation of backup, virus protection and security procedures, including Data Protection policies.

Service and Support Request Management

Manage and resolve all requests for support where possible, and if required escalate the ticket to 2nd line in a timely manner Carry out all necessary and expected investigations and document these investigations in the ticket before escalating to 2nd line Make sure all requests for new projects or purchases are reported to the Head of IT Be proactive and investigate requests for support. Ensure steps are taken to find permanent solutions to problems.

Internal Support Arrangements & External Contracts

Liaise with other Anthem ICT staff and external contractors to facilitate the resolution of service requests.

Safeguarding children and young people

Ensure that any safeguarding software is up to date, running and student accounts are correctly configured for their use.


Documentation

Ensure that all appropriate documentation is kept up to date and stored appropriately Ensure that ICT asset registers remain up to date and are checked regularly.

Benefits

Our rewards and benefits package includes:

Cycle to Work Scheme - Save on bikes and gear through a tax-efficient scheme Tech & Home Scheme - Spread the cost of tech and home essentials via salary deductions Corporate Health Cash Plan - Reclaim the cost of routine healthcare, from dental to physio Eye Care Support - Support for eye tests and glasses for screen users Employee Assistance Programme - Free, confidential support for personal and work issues Employee Referral Bonus - Recommend a friend and earn a bonus Anthem Institute - High-quality CPD, networking, and leadership development from national experts
Anthem is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and to undergo appropriate checks, including an enhanced DBS check

About

Anthem Schools Trust

----------------------------------

Anthem Schools Trust

8-10 Grosvenor Gardens, Victoria, London
SW1W 0DH
United Kingdom

+44 118 902 1637

Thank you for your interest in joining Anthem! We are a dynamic organisation, committed to supporting thousands of children and young people to achieve great things through one of our schools. Today, Anthem serves over 8,000 children and young people in 16 schools across the East Midlands, London and Thames Valley.



As a Multi-Academy Trust (MAT), Anthem is first and foremost a school improvement organisation, responsible for ensuring that the public money we receive to run our 11 primary schools and 5 secondary schools is used to drive the best possible outcomes for the children and young people under their care.



Anthem is a family bound together by a commitment to:


Our 3 strongly held values:

integrity

,

collaboration

and

excellence

Our core purpose:

creating ambitious and successful schools where everyone thrives

Please take a look at our national and school vacancies and sign up to our Talent Pool for future opportunities - here.

ANTHEM - A PLACE TO THRIVE

Anthem Perks

At Anthem, we value our employees and are committed to providing a rewarding and supportive working environment. As part of our team, you'll have access to Anthem Perks, which includes a range of fantastic benefits designed to support your well-being, professional growth, and financial security.

Cycle Scheme

- Get a new bike and accessories through our tax-efficient salary sacrifice scheme.

Tech & Home Scheme

- Spread the cost of the latest tech and home essentials through convenient payroll deductions.

Corporate Health Cash Plan

- Reclaim the cost of everyday healthcare, from dental check-ups to physiotherapy.

Eye Care

- Support towards eye tests and glasses for screen users.

Employee Assistance Programme

- Free, confidential support for personal and work-related challenges.

Employee Referral Scheme

- Recommend a friend and receive a bonus when they join our team.

Anthem Institute -

Immerse yourself in amazing CPD opportunities for all roles, networking and learning from specialists in their field.



At Anthem, we believe in supporting our staff, fostering a positive workplace culture, and helping every team member thrive. Join us and enjoy these great benefits as part of your career with Anthem!

Please note that you are wholly responsible for fact checking in respect of the information provided by schools. Please also check for the latest visa and work permit requirements that may apply. Tes is not responsible for the content of advertisements or the policies adopted by advertising schools. Tes asks that all schools follow

Tes' Fair Recruitment Policy

.