Job Description

Location: Augustine Street, Galway



Salary range: EUR53,776.90 per annum, paid monthly



Experience: 5 years in retail management



Closing date: Fri, 12 Sep 2025



Description:


SVP is a large, national, voluntary organisation with extensive experience of working with a diverse range of people who experience poverty and exclusion. Through its network of volunteers and staff, it is strongly committed to working for social justice and advocates the creation of a more just and caring society. SVP employs people to support volunteers in a variety of settings including housing, community care, shops, administration, and other specialist areas.

The Role:

We are currently seeking to recruit a

Regional Manager Charity Shop Operations

to join our Retail team in the

West Region (Galway, Mayo, and Roscommon)

. This is a great opportunity to join one of Ireland's largest voluntary organisations and make a meaningful impact in your community.



The post holder will be responsible for leading the operations of SVP charity shops within the region, ensuring strategic alignment, operational excellence, and adherence to the Society's mission, values, and governance. Reporting to the National Retail Development Manager, the Regional Manager will directly manage Shop Managers and OFC Managers, fostering a culture of high performance, service quality, and strong team collaboration.



This role plays a critical part in delivering on Key Results and Outcomes (KROs) including sustainability, income generation, people development, stakeholder engagement, and compliance with SVP's Rule, policies, and legislative frameworks. The post holder will work closely with a range of internal stakeholders including Regional Councils, Shop Chairs, local Conferences, and the National Management Council (NMC) to support the ongoing success, growth, and strategic direction of SVP retail operations.



SVP staff operate within a clear governance framework that supports accountability and performance, under the strategic authority of the CEO.

Education, Experience, Knowledge and Skills Required

Qualifications

3rd Level education in a business-related field. Professional Management Qualification.

Experience

Proven history in retail management for at least 5 years. Relevant commercial retail experience together with evidence of continuing personal and professional development. Substantial Retail Management experience in the successful operation of multiple outlets. Extensive staff management and volunteer experience. Proven history in reaching targets. Experience of and ability to assess situations and defuse conflict situations positively. Charity Sector Experience.

Knowledge

Retailing techniques include space management, presentation, pricing, stock control, and operating systems. Knowledge of EPOS, stock control systems and cash management systems. Knowledge or experience of the needs of volunteers. Basic understanding of charity law and guidance. Awareness/understanding of the Society and its mission and values. Knowledge of the needs and issues of the poor and disadvantaged.

Skills

Ability to think creatively about business development. Setting and managing a comprehensive income and expenditure budget. Ability to identify new opportunities to increase revenue and strategies to maximise profits. Excellent organisational abilities. Excellent verbal and written communication skills. Ability to work as part of a team and on own initiative. Experience in managing a large workforce and the ability to manage a wide range of staff and volunteers across multiple locations. Ability to guide and motivate individuals and teams to achieve key objectives. Experience of and ability to assess situations and defuse conflict situations positively. Experience of working with volunteers.

The person must also demonstrate the following personal attributes:

Flexible in approach to working life, with additional hours where required. Willing to consult widely; Willing to travel; Own Car/ clean driving license. Be honest and trustworthy; Be respectful; Possess cultural awareness and sensitivity; Be flexible; Demonstrate a sound work ethic.

Appointment is subject to Garda Vetting and satisfactory references. Canvassing will not be accepted and may lead to disqualification. Due to the large volume of applications, we are not in the position to provide individual feedback to candidates who are not shortlisted.

PLEASE NOTE:

If you are interested in being considered for this position, please apply as soon as possible as the role may be closed in advance of the date shown above due to high volume of applications.

SVP is an Equal Opportunities Employer