Job Description

Company Description

Hi, we're Ace & Tate -- and yes, we make glasses. But more than that, we make working here worth your while.

We're looking for a

London Regional Manager

to lead one of our most exciting and commercially important regions.


This is a hands-on role where you'll work closely with Store Managers across Central and Greater London -- coaching, supporting, and setting them (and their teams) up for success. You'll drive results, build strong teams, and make sure every customer gets the warm, expert service we're known for -- all while staying close to the day-to-day.

What you'll do:

Lead a brilliant team:

You'll coach and develop our London Store Managers -- from onboarding and 1:1s to performance reviews and succession planning. You'll be their go-to support, helping them grow their people, hit targets, and build strong, inclusive team cultures.

Own the numbers:

You'll be responsible for the commercial performance of your stores. That means keeping a close eye on key KPIs like sales, conversion, NPS, UPT, and lens upgrades -- and turning insights into action, week in, week out.

Be present and hands-on:

You'll be regularly in-store, working alongside your teams and staying close to what's really happening. You'll lead store visits, run structured reviews, and support with coaching, operational routines, and optical compliance.

Champion exceptional service:

We want every customer to walk out feeling great. You'll help store teams deliver a standout journey from eye test to pick-up, using NPS and feedback to drive continuous improvement.

Collaborate with HQ:

You'll join weekly trade and retail ops calls to stay aligned with the wider business, feed in insights from the floor, and help shape what comes next for retail at Ace & Tate.

What you bring:

2+ years of regional manager experience or 5+ years of Store Manager experience -idealy in optics and including time in a flagship or high-volume location Multi-site management experience, preferably in London or a similarly complex retail landscape A strong commercial track record, with the ability to coach others toward hitting targets A deep understanding of optical retail, KPIs, compliance, and the customer journey A hands-on, people-first leadership style that balances empathy with accountability

What we offer:

Bonus potential -

Earn up to 8% monthly by hitting regional targets

Time off -

28 days holiday (with up to 33 after two years, based on full-time)

Wellbeing support -

From healthy snacks and ClassPass discounts to free psychologist sessions via OpenUp

Optical perks -

Free and discounted glasses and sunnies

A culture to love -

Team events, great vibes, and a company you can feel proud to work for

Room to grow -

Unlimited access to our internal learning platform

We're accepting applications through July 10th -- we'd love to hear from you before then.

Sounds good?

Click & Apply Chat & Match Join the team


Questions?

We're always happy to chat. Email us at recruitment@aceandtate.com


P.S. We're a certified B Corp -- read more about what that means here.

Additional Information