Job Description

Your new role
What you'll do:

• Lead, develop, and inspire operational teams to deliver safety and service excellence
• Lead day-to-day operational delivery of hard FM services across multiple healthcare contracts
• Serve as the senior escalation point for operational matters including technical assurance, compliance standards and business continuity
• Ensure contractual compliance to service specification
• Ownership of financial performance, including budgets, forecasts, and in-month trading
• Commercial PayMech oversight across contracts
• Deduction and jeopardy oversight across contracts
• Capital Lifecycle project programme oversight including surveys, assessments, and project execution
• Primary lead for Hand back in PFI expiry contracts within region
• Risk and Opportunities control, oversight and reporting to senior leadership team
• Ownership of commercial risk and opportunities for area, ensuring appropriate controls and mitigations are executed by contract teams

What you'll need:

• Minimum of five years' experience in a comparable senior management operational role, managing a portfolio of contracts and leading multi-disciplinary teams.
• A strong technical engineering background preferably with solid knowledge of SHTM requirements within a PFI Healthcare environment.
• Track record of delivering FM services within both the public and private sectors, preferably experience in managing PFI Healthcare contracts.
• Comprehensive understanding of contract structures, including schedule interfaces, payment mechanisms, and methods for mitigating performance risks within contractual boundaries.
• Understand the need to maximize commercial control, profit generation and maintain high compliance to contract specifications.
• Digitally competent in CAFM systems and other platforms such as Excel, Word and Power BI
• Strong financial acumen, understanding importance of budgeting, forecasting and performance commentary
• High quality interpersonal skills, with excellent written and spoken communication skills
• Flexible and adaptable approach to work with good problem-solving skills
• Exceptional organisation skills will be essential
• A full driving license and a willingness to travel are essential to the post as the contracts within scope will be across Scotland.

The successful candidate will require a PVG/Disclosure Check before starting in the job.
Who we're looking for:
The Regional Operations Manager will provide operational leadership across a portfolio of PFI Healthcare contracts, ensuring the consistent and effective delivery of Hard FM services. This role leads a team of managers, engineers, and supply chain partners, driving operational excellence, contractual compliance, and strong financial and commercial results. The Regional Operations Manager holds full accountability for service delivery, commercial performance, KPI achievement, and overall contract outcomes in line with regional and business expectations.
What's in it for me
Working the Robertson Way
Joining us isn't just about seeing things our way. It's also about working the Robertson Way too, by bringing our 5 guiding principles to life. Here's what that means...
We listen
Listening enables us to work positively and collaboratively, and gives customers, partners and colleagues the assurance that their voices are always heard.
We are professional
Our mix of prudence and diligence, care and attention to detail means that our customers have certainty and assurance in everything we do and trust us to deliver.
We take responsibility
Each of us is accountable for what we do. From the smallest detail to team safety and caring for our communities and the environment, we know that everything matters.
We are determined to succeed
Every challenge is an opportunity. We work collaboratively and focus on safety, productivity and quality to find solutions we can be proud of and that provide a positive, lasting benefit.
We are one team
We work as one - in our teams and partnerships, and with our customers. We respect each contribution, and everyone stands up to be counted. We are Team Robertson.
What's in it for you?
In addition to the hourly rate, we offer a wide range of rewards and benefits:

• 33 days annual leave
• Company car or car allowance
• Private Healthcare
• Private pension
• Life assurance
• Cycle to Work scheme
• Rewards platform for discounts with retailers, supermarkets, restaurants and more
• Annual flu vaccine
• Free Health & Wellbeing advice

When it comes to diversity and inclusion, we see things differently at Robertson. We're a company with strong family values and are committed to building a workforce which reflects the diversity of the customers and communities we serve. That's why we're working to create a truly inclusive workplace where everyone can feel welcome, included, and where we can all be our authentic selves.
Apply now
If you've got what it takes to look at things differently, to find new perspectives, and to discover the extraordinary within the ordinary, we'd love to meet you.

Skills Required