Job Description

Responsibilities


About the Team The Enterprise Services Team is the face of TikTok USDS in the workplace, helping to deliver exceptional guest experiences that brings the TikTok brand to life. They serve as a daily resource to employees, clients and business partners by effectively managing workplace needs and acting as an enthusiastic brand ambassador. The ideal candidate has a passion for creating best-in-class experiences and takes pride in creating a dynamic space to foster and nurture professional inspirations. This role will report to the Head of Enterprise Services, and will act as a key point of contact for managing daily office operations in our London office, ensuring a seamless and efficient office experience. They will provide an efficient, streamlined, and highly professional office environment with general support to the teams, including real estate, facility management, procurement, wellbeing, and employee experience. Generally provide an excellent level of customer service both internally and externally and to ensure the London Office operates effectively and efficiently and is positioned to cater for ongoing growth. The role requires someone with superior communication skills, outstanding attention to detail, adherence to the highest standards and an ability to foster excellent relations with others. This is a full time position, office based, Monday to Friday. This role will be under the Workplace function but has Real Estate and Procurement responsibilities, serving as a dual purpose role. Responsibilities OPERATIONS & BUSINESS MANAGEMENT - Manage office logistics, facilities, and vendor relationships to ensure high performance and effective service delivery of all local operations. - Establish and maintain operational budgets, working closely with finance to optimise allocations. - Responsible for insurances, local permits and business licenses, ensuring adherence to renewal dates and coverage levels. - Managing all local purchasing including vendor RFPs, negotiations, and onboarding. - Management of all internal communications to local London teams. - Support local business teams and global leadership to implement regional initiatives and enhance organisational efficiencies. - Ensuring compliance with health and safety regulations within the office environment. - Project management of office enhancement projects. - Other operational tasks supporting business needs, as required. CULTURE & EMPLOYEE EXPERIENCE - Lead efforts to foster a positive, high-performance culture across the region, contributing to the organization's strong values of innovation, diversity, and sustainability, in creating cultural alignment and consistency - Manage onsite onboarding and meal programs. - Organise and oversee company-wide and local office events, team building activities, and employee recognition programs. - Act as the key point of contact for employees on Workplace Experience matters, including solving Workplace ticketing requests in a timely manner. HEALTH & SAFETY - Ensure that full care is taken in the performance of all duties in order to protect the health and safety of oneself, fellow employees, visitors and consultants. - Adhere to the Environmental Health and Safety policy of the company and meet local regulatory requirements - Conduct and Manage Fire Risk Assessments and Occupational Health Risk Assessments - Manage Emergency Evacuation Plan - Assure adequate number of Staff trained as Fire Wardens and Emergency First Aid - Manage incident reporting.


Qualifications


Minimum Qualifications - 5+ years experience in Office Management with an emphasis in real estate and facilities management, purchasing oversight, and business operations. - Self-starter with a high degree of ownership and accountability; comfortable working independently, making decisions, and driving initiatives forward with limited supervision across time zones. - Strong organizational skills and attention to detail, with the ability to multitask and prioritize work. - Commitment to fostering an inclusive and psychologically safe work environment - Highly practical problem solving with the ability to work tasks and projects to completion within set timeframes. - Confident in proactively presenting and escalating ideas, improvements and problems to the key stakeholders in a manner which ensures continuous improvement. - Open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives Preferred Qualifications - Extensive years experience in Office Management with an emphasis in real estate and facilities management, purchasing oversight, and business operations. - Strong written and communication skills with proven experience in the compilation and implementation of office procedures and policies. Demonstrated ability to implement new policies with leadership qualities which transition positive change amongst colleagues.


Job Information


About USDS



TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.



Data Security Statement



This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.



Why Join Us



Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.



We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.



Diversity & Inclusion



TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.