Job Description

Highly competitive salary plus quarterly on-target bonus of 15% if sales targets achieved (with quarterly stretch target bonus of 40%) and other excellent benefits
We're seeking a dynamic, commercially astute Regional Retail Sales Manager to join Pandora on a permanent contract, with the flexibility to support non-permanent regional assignments.
This unique role is designed for someone who thrives in a fast-paced, agile environment - stepping in to provide temporary cover, troubleshoot performance challenges, and lead on strategic sales initiatives across different regions. Whether supporting a region for a fixed period or contributing to national retail projects, you'll bring energy, insight, and adaptability to every assignment.
This is a remote, multi-region, field-based role, requiring regular travel across designated areas primarily across Southern England and Ireland. You'll need to be comfortable working independently, making quick connections, and translating both sales and people data into meaningful action.
In the UK, we are very proud to have been recognised in the Sunday Times 'Best Places to Work 2023', one of only 11 in the 'very large' employers category.
What to expect from the role
You'll build, coach and lead high performing teams and strategically drive exceptional sales and profitability whilst retaining a customer-centric 'best in class' approach at all times. Global and local brand standards must be executed consistently, commercially and efficiently. The regional manager will be responsible for building strong partnerships with key stakeholders and implement innovative strategies in order to sustainably maximise the people, product & operational opportunities within the region.
Key responsibilities:
Commercial Strategy & Delivery

• Drive sales performance and profitability across assigned regions or projects, identifying opportunities and responding swiftly to the commercial challenges.
• Ability to diagnose issues, generate a plan that has sequencing that can deliver sustained growth through building bench strength
• Analyse commercial and people data to identify trends, uncover opportunities, and implement targeted actions.
• Champion customer-centricity, ensuring stores deliver exceptional experiences that build loyalty and elevate the Pandora brand.
• Support and embed the Pandora Customer Experience Model, coaching teams to exceed expectations and drive salesmanship.

Leadership & Culture

• Lead with authenticity, consistently demonstrating Pandora's values and leadership behaviours.
• Build high-performing, inclusive teams that are engaged, motivated, and aligned with strategic goals.
• Foster a culture of continuous development through being a strong performance coach. Supporting succession planning and career growth.
• Influence regional culture and performance, even in short-term assignments, leaving a lasting positive impact.
• Ability to understand and apply situational leadership.

Operational Excellence

• Manage multiple priorities and workstreams with agility, ensuring deadlines and deliverables are met.
• Uphold high standards in stock management, loss prevention, and compliance across all assigned stores.
• Role model best practices in health & safety, security, and data privacy, proactively identifying and mitigating risks.

About you

• A confident, adaptable leader who thrives in exciting fast-paced, agile and changing environments
• An true leader with extensive experience in managing multiple stores for high-revenue, faced past retailers
• A customer-centric and service-focused people manager with a target-driven and sales-focused mentality
• An inspiring leader, coach and mentor with excellent people development skills
• Comfortable working remotely and travelling across regions and staying over as required
• Able to quickly assess business needs, build relationships, and deliver results.
• Passionate about retail, people development, and driving commercial success.
• Ability to work with multiple peers and stakeholders collaboratively to deliver end goals

Our values, and how they fit in to this role
We dream

• Thinks strategically and explores future possibilities.
• Innovates and collaborates to improve performance.
• Anticipates challenges and develops practical solutions.

We dare

• Takes calculated risks and learns from setbacks.
• Encourages others to challenge norms and find new solutions.
• Adapts to change and supports others through it.

We care

• Fosters an inclusive, respectful environment with open communication.
• Builds trust and psychological safety within teams.
• Coaches and mentors others, energising them to excel.

We deliver

• Results-driven, focused on achieving KPIs and commercial goals.
• Makes informed decisions and solves problems effectively.
• Maintains accountability and resilience under pressure.

Why work with us?
Our people are an integral part of our success. Our commitment to unforgettable career progression is just the start. We offer a competitive rewards package that is second to none. Our generous benefits package includes:

• A highly competitive salary
• Quarterly on-target bonus of 15% if sales targets achieved (with quarterly stretch target bonus of 40%)
• Company car allowance
• 1,000 annual clothing allowance
• Early finish Fridays (weekends with Pandora start every Friday at 3pm!)
• 55% employee discount
• 800 annual jewellery allowance
• Free daily lunch credits
• 25 days of annual leave - prorated - with the option to buy/sell 5 additional days
• Celebrate your birthday with an additional day off
• Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
• Free support for you and your loved ones through 'Retail Trust' on all things health and wellbeing, financial advice, legal aid and lots more
• At Pandora we love a party! Especially at Christmas when you also receive an extra special gift

If you are looking for a new challenge and feel you have the relevant skills then don't miss out! Please click apply to submit your application.
Pandora's recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.
*If you require reasonable adjustments in place during your interview(s), please make us aware as soon as possible*
About Pandora
Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.
Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Skills Required