Job Description

The role of the RSE will be to provide aftersales support for all customers within region. This will involve troubleshooting issues by self where possibly or coordinating additional resource as required.

WE ARE CDE.

HERE TO CREATE OUR BEST WORLD, A TON AT A TIME.

Sand is a finite resource, and it's running out. Today, population growth and the pace of progress means the world is devouring sand like never before - 50 billion tonnes a year globally. This demand is unsustainable. Together with our customers we have already diverted over 100 million tonnes of waste material from landfill and put it back into the materials market for use in construction; protecting sand & aggregates in areas where natural material reserves are in decline and enabling production to happen closer to markets. We are minimising environmental impact and laying the foundations for the circular economy.



At CDE we work across the natural processing and waste recycling sectors, in five regions, to pioneer industry-leading, world-changing engineering solutions. Our headquarters are in Northern Ireland, and we have offices in the USA, Australia, Austria, and Brazil. For over 30 years we have relentlessly innovated and co-created wet processing solutions - completing over 2,000 global projects - and we're only getting started. Our purpose is to create our best world, a ton at a time; empowering our customers to transform their materials into valuable resources for the betterment of people, planet, and their bottom lines.

About The Role

+ Provide after-sales support for all customers within region. This will include working on your own and coordinating additional resources as required.

+ Carry out planned/unplanned maintenance as required including PMI (preventative maintenance inspection) visits and customer breakdowns.


+ Acting as an ambassador for CDE by 'Putting the Customer First'.


+ Support the wider CustomCare team through site and customer visits where required and liaising with the Engineering team to develop the best technical solutions for our customers.


+ Provide detailed customer focused reports from site visits back to the operations team to record progress and recommend future improvements.


+ Extensive travel throughout the region. Working outside normal hours will be necessary (as and when required).

Required Criteria

Minimum 3 years experience in a similar role Ability to interpret mechanical drawings/Diagrams

Desired Criteria

Health and Safety Qualification Electrical Qualification Experience in washing plant maintenance and repair

Skills Needed

Electrical repairs, Machining, Structural iron and steel work

About The Company

WE ARE CDE. ENGINEERED FOR YOU


We empower our customers to transform waste into valuable resources through innovative co-creation, laying the foundations for the circular economy.


We help our customers maximise their natural resources in the most sustainable way possible - with greater efficiency and less waste than ever before. Our unparalleled speed and scale are down to our proximity to our customers and our deep understanding of their challenges. Our track record of proven solutions consistently meets our customers' needs precisely, operating in challenging environments from the Arctic to the Equator.


Wet processing is our sole focus -our experience and expertise is unmatched in this field.


Every day, in everything we do, we strive to do it right. We want to be the best at what we do and deliver the maximum benefit for our customers. We pull together, as a team, in pursuit of this common cause. Our "Customer for Life" mentality fortifies each of our projects, with CDE engineers delivering continuous, limitless support.

Company Culture

We recognise that it is our people that have established CDE as market leader in developing solutions for the wet processing industry both within natural materials processing and waste recycling sectors.


OUR PURPOSE IS TO CREATE OUR BEST WORLD, A TON AT A TIME.


To do that, we must continue to build our global team by adding the most ambitious, driven and talented people. We will challenge you, elevate you and broaden your horizons. We will help you to be the best you can be both personally and professionally.


We are renowned for our energy and can do attitude.... and at times seemingly delivering the impossible. We also know that all the will in the world won't take us anywhere unless we work together. And we like to have fun together - life's too short and we spend most of it at work. If we lose the power to laugh, we lose the power to think.


We will continue to add the most dynamic, ambitious and talented individuals to the CDE team.

Company Benefits

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, A diversity program, Opportunity to travel, Free parking, Cycle to work, Referral bonus, Open office, Competitive salary, Long service recognition, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Work With Charities, Social Opportunities, Employee Recognition Scheme, Hybrid Working, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events

Salary

Not disclosed