Job Description

Home Instead West Lancashire & Chorley is a local family run provider of high-quality adult social care services enabling adults and older people to 'live life their way', safely in the comfort and familiarity of their own home, for longer.
We were proud to become one of the first three homecare providers to be rated 'Outstanding' in England by our regulator the CQC, and the first in the Northwest. We are now delighted to have achieved a double rating of 'Outstanding 'in four out of the five key lines of enquiry, with the fifth rated as 'Good'
We are now looking to recruit a dynamic and dedicated Registered Care Manager with a passion for delivering high quality care services. You must be a result driven inspirational leader at the highest level who will bring energy, vision, commercial acumen, and strong management experience to this vital role and help take us to the next level.

Key responsibilities will include

• Providing strong leadership and management to support excellence in the operational day-to-day, management of the service through promoting trust, cooperation, and high levels of performance by all staff
• Ensuring continued compliance at the highest level in all regulatory and legislative standards, maintaining our 'Outstanding' service delivery for our clients.
• Continuous improvement of our service delivery to ensure the most innovative, effective, and efficient solutions are delivered for our clients.
• Accountability for maintaining and ensuring consistent adherence to all Quality assurance systems and processors and current company policy and procedures.
• Effective management of all incidents and complaints in a timely manner
• Excellent commercial awareness in a fast-moving care environment, you will have an integral role in developing and growing the business.
• The Registered Care Manager will be Supported by the Directors for strategic guidance but will be expected to drive forward the growth, innovation, and ambitions of the company.
• Be an ambassador for our brand, values, and ethos.
• Recruitment of high-quality Care Professionals and Key player staff, in line with our culture and ethos of delivering consistently 'high quality care' and creating a team that has a drive and passion to succeed with the company's vision.
• Ensure the provision of training meets the needs of the people, clients, and the organization
• Ensure that Care Professionals schedules are fully maintained to ensure continuous service delivery.
• Oversee and participate when required in the provision of 'on call' services to staff and clients.

Qualifications
The right candidate must have

• Minimum of 2 years Management experience, preferrable in domiciliary care, but not essential.
• An understanding of the current legal responsibilities and standards of the service, including the Care Act 2014 and the CQC Fundamental Standards.
• An excellent understanding of delivering person-centred services.
• NVQ/QCF Level 5 or higher
• Excellent Commercial Awareness
• Excellent business skills
• Strong organisational skills
• Good working knowledge of IT back-office Systems with experience of Microsoft Office, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.

Additional Information
Benefits

• Highly competitive salary
• Annual bonus scheme
• 20 Days holiday & 8 Bank holidays
• Pension scheme
• Employee Assistive Program

The successful candidate's offer of employment is subject to a satisfactory enhanced DBS check and references.
If you require any further information about this role, please contact the office on 01695-589071 to speak with Gail Godson, Registered Manager/Director.