Job Description

As Registered Manager, you will be responsible for the leadership, management, and oversight of Blossom Home Care Tunbridge Wells, ensuring that it meets regulatory, ethical and contractual requirements. You will provide strategic direction and day-to-day operational management, driving high standards of care, safeguarding, quality assurance, workforce development, and continuous improvement.

Key Responsibilities

Below are the major duties, though not exhaustive.

Regulation & Compliance

Ensure Blossom Home Care Tunbridge Wells is compliant with the Care Quality Commission (CQC) regulations, together with other relevant legislation, contractual obligations, policies, and best practice. Maintain up-to-date knowledge of relevant laws, guidance, and sector changes. Lead on inspections, audits and performance monitoring; implement actions arising. Quality of Care & Person-Centredness Set and sustain high standards of personalised, compassionate care. Monitor outcomes for people receiving care; ensure their rights, preferences, strengths are respected. Ensure robust safeguarding systems are in place, incidents / concerns are dealt with appropriately.

Workforce Leadership & Development

Lead, motivate and develop the team. Recruitment, retention, supervision, appraisal. Assess staff knowledge, skills, and behaviours, support progression, training and development. Model and promote the sector's universal values: honesty, respect, kindness, courage, seeing the whole person, being open and learning etc.

Operational Management

Oversee scheduling, staffing, rostering, resource allocation to meet service demands while maintaining care quality. Manage budgets, financial performance, and ensure efficient use of resources. Ensure adequate equipment, supplies, health and safety standards. Strategic Planning & Service Improvement Develop and implement service development plans: improvement, growth, innovation. Use data and feedback (from service users, families, staff, audits, complaints) to drive continuous improvement. Work collaboratively with stakeholders: commissioners, health services, community partners.

Risk Management & Safety

Identify and mitigate risks to people, staff, and the organisation. Ensure safe systems of work, effective infection prevention and control, emergency planning. Lead in implementing and monitoring health & safety policies and training.

Communication & Culture

Promote a culture of openness, welcome feedback, and learning from mistakes. Maintain effective communication with service users, relatives, and staff. Ensure records are accurate, up-to-date and maintained in line with confidentiality and data protection.

Knowledge, Skills & Behaviours

In keeping with the Care Workforce Pathway', you should have the following:

Knowledge

Understanding of relevant legislation / statutory requirements: CQC, safeguarding, mental capacity, equality and diversity, data protection etc. Good understanding of care standards, frameworks, and quality assurance processes. Awareness of workforce development, learning and development frameworks, including the Care Workforce Pathway. Finance, budgeting, and resource management. Risk management, health & safety, infection control.

Skills

Strong leadership and people-management skills: able to inspire, support, manage performance, build team resilience. Strategic thinking: planning ahead, innovation, change management. Excellent communication (verbal & written), listening, negotiation and influencing. Problem solving, decision making, adaptability. Organisational and time management: managing multiple priorities, responding to emerging issues. Ability to analyse data / performance metrics, interpret feedback, and drive improvements.

Behaviours / Values

You are expected to demonstrate and promote the universal adult social care workforce values:

Kindness, compassion, empathy Honesty, trustworthiness, reliability Respect for individuals, their values, and choices Courageous & principled: speak up when things are not right Seeing the whole person: valuing their identity, dignity, aspirations Flexible, open, and a commitment to learning & improvement Proud, positive, and professional attitude

Qualifications & Experience

At least 1 year experience in a management role in adult social care (or related), ideally including management of domiciliary/home care services. Experience in leading teams, managing performance, handling budgets, and driving quality improvement. Relevant qualification(s): e.g. Level 5 Diploma in Leadership & Management for Adult Care, or equivalent (or evidence of working toward this). Strong track record in regulatory compliance and inspections (e.g. CQC). Commitment to continuous professional development. Ability and confidence to build and maintain relationships with clients, team members, families and other multi-disciplinary agencies.

Other Job Requirements

Must have Right to Work in the UK. Enhanced DBS disclosure. Full and valid UK Driver's license and access to a Vehicle.
Job Type: Full-time

Pay: 40,000.00-45,000.00 per year

Benefits:

Company events Company pension Employee discount Health & wellbeing programme On-site parking Referral programme
Experience:

managerial: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work authorisation:

United Kingdom (required)
Work Location: In person