Job Description

Bereavement and Registration Services

Role: Registration Officer

Hours: 30 hours per week working Monday - Friday

(10.00am -4.00pm)

Pay

:

G6: 29,094 - 33,366 per annum - Pay Award Pending (

pro-rata for part time positions).

Our Bereavement Services team is looking for a part time Registration Officer (30 hours per week), to assist with the day-to-day operation and management of the borough's crematorium and cemeteries, which provides a high quality, sensitive service to a wide range of faiths and cultures across the Walsall District. The post will be based at Streetly Crematorium and a uniform is provided.




Under the guidance of the Senior Registration Officer, you will be required to join our current team of Registration Officers to assist in the provision of a comprehensive Registration Service, within Bereavement Services. This is a varied and interesting role within our team of Registration Officers and will involve duties regarding the processing of documentation in relation to burial, cremation and the purchase of memorials.

The role will give advice, information and assistance in a sympathetic professional manner as the first point of contact for all bereavement related enquiries from funeral directors and other industry professionals, families and the general public, via phone, email and in person. As part of the reception duties at Streetly, you will be required to liaise with recently bereaved families, which will include distributing ashes to family members / funeral directors if requested, and to work in an environment where there are funerals taking place daily.

The ideal candidate should possess the following:-

Excellent verbal and written communication skills Experience with the receipt, processing and reconciliation of payments A proven sympathetic and caring manner obtained from working within a sensitive environment Good organisational skills A flexible approach


Read more about our benefits at https://go.walsall.gov.uk/jobs-and-careers-/benefits-of-working-for-us




If you would like to know more about this role, please contact: Jane Preece or Sarah Unwin via bereavementservices@walsall.gov.uk

View and Employee Specification

Important note:

When completing your online application form, you will be asked to enter supporting information. You must enter a detailed supporting information statement describing how your skills, abilities and experience meet the specific criteria included in the employee specification. If you do not include a supporting information statement, you will not be shortlisted. Please also ensure that you complete the work history and qualifications sections of your application form. Please do not add a CV as we do not accept them. Please see our Information for Applicants leaflet for further information.

We kindly request that recruitment agencies do not contact us regarding this job vacancy. We are not accepting agency applications or referrals at this time.

Closing date for applications: Wednesday 20

th

August 2025

Interviews will be held week commencing 15

th

September 2025

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits . Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.



We advertise vacancies because we want the best talent available. If that's you, we're waiting for your application.

Living in Walsall

Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

Walsall Council is committed to Safer Recruitment.

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

Social Work Matters - Children's Social Worker Recruitment

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.