Job Description

Grade E -

24,971 (National) or 30,643 (London - for London office based or home-based workers within the boundary of the M25) - There is also an additional homeworking allowance of 581 per annum for those working from home. Please note for part time roles - this will be pro rata.

Contracted Hours:

Full time 37 hours per week. Part time/job share, condensed and flexible hours will be considered

Contract Type:

Secondment/FTC until 31 March 2026

Location

: Homebased - Flexible

Assessment Date

: w/c 25 August 2025

Assessment Process and Venue

:

The assessment centre will be conducted in person and will include both a presentation and an interview. Assessment centres will take place at our CQC offices in Newcastle, upon Tyne and/or at an alternative venue to be confirmed

Closing date:

Monday 11 August 2025 at 11.59pm

Make a difference

Every role at CQC contributes to our mission. If you're looking for a new role in the National Operations Directorate that gives a true sense of meaning and purpose, then you've found it! As a Performance Coach, you'll help shape the quality of our services by supporting teams to deliver excellent customer experiences and continuous improvement.

Picture this

Imagine being the person who helps others grow--coaching team members to deliver their best work and supporting new starters to succeed from day one.

In the last year as a Performance Coach in the National Operations Directorate, you might have designed and delivered a new induction programme that helped new staff meet key competencies faster and more confidently. You might have identified a trend in customer feedback and worked with managers to implement a coaching plan that improved service quality across the team.

The role

You'll work closely with others to deliver shared outcomes. In this role, you'll:

Coach for performance:

Deliver one-to-one and group coaching to improve quality, customer service, and team performance.
Support training and induction: Design and deliver engaging training sessions and inductions tailored to different learning needs.

Drive improvement:

Identify trends in performance or customer experience and propose practical solutions to improve outcomes.

Show us

We will be looking for specific skills, knowledge, and experience in your application form:

Coaching and training delivery

: Experience designing and delivering coaching or training in a customer service or performance-focused environment.

Customer service improvement:

Proven ability to identify service issues and support individuals or teams to improve through feedback and coaching.

Communication and adaptability

: Strong written and verbal communication skills, with the ability to adapt your style to suit different audiences and situations.

Bring your coaching skills and ideas to a role in CQC that really makes a difference. Apply today to join a workplace where your impact is felt every day.

Compliance

Note for internal candidates:

This is a secondment/fixed term opportunity. Please read the recruitment and selection policy section on secondments. You

must

discuss your application with your line manager before applying.


To progress your application, you'll need to provide evidence of your right to work in the UK. Without valid right to work you won't be eligible for the role.

We are unable to offer sponsorship for this role.

Some roles may also be subject to a satisfactory DBS check.

Next steps

If you apply, you'll need to create a profile and complete an online application form.

Your application will be completely anonymous.

Please see our information for applicants for more details on the process.

We contact every applicant

to let them know the outcome of their application, so you will hear from us whether or not you are shortlisted.

You can read the full details of the role in the

If you'd like an informal chat about the role contact - Megan McGuire, Operations Manager, at megan.mcguire@cqc.org.uk. For general enquiries, please email recruitment@cqc.org.uk.

The Benefits

We offer a wide range of benefits, including:

Annual leave starting at 27 days per year, rising to 32.5 days with service, plus bank holidays (usually 8 days per year). Training and development opportunities. Wellbeing initiatives, such as gym discounts and meditation. NHS pension scheme, with around 14% employer contribution. Discount schemes (including eligibility for a Blue Light card, at a cost of 4.99 and valid for 2 years), reward vouchers, car leasing and more!

Please see our benefits page for the full list.

Equity for all

We know job descriptions can feel intimidating. Research shows they can cause some people to doubt whether they're a good fit. This happens more often to people from underrepresented groups (e.g. ethnic minority backgrounds).

If this role interests you, we encourage you to apply.

Your unique perspective, skills, and experience could be exactly what we need.

We want every candidate to feel supported and able to do their best. If you need adjustments to our process,

we'll work with you to remove any barriers

. Visit our accessibility page for more on this. If you'd like to chat, please contact recruitment@cqc.org.uk.

Please note, if you have previously informed us of adjustments you need for interview or within your role these are not carried over and must be discussed for each individual application you make.

We promote a workplace where

fairness, respect and inclusion are a priority

. Diverse teams make our work better, help us deliver our mission and make our culture stronger. See our ED&I page for more about this.

We welcome applications from everyone, and colleagues can find support and community among our many employee networks. This includes people of any:

Age Sex Gender identity or expression Sexual orientation Religion or belief Ethnicity Disability

Values and vision

We are guided by our core values, which shape our work and our culture.

Excellence

- being a high-performing organisation.

Caring

- treating everyone with dignity and respect.

Integrity

- doing the right thing.

Teamwork

- learning from each other to be the best we can.

We are a disability confident employer and a carer confident employer.

A Note on AI

AI tools can be great for research and refining ideas, but we want to learn about you. If you use AI or Chatbots to help you with your application, keep these points in mind:


AI can support research, structuring and refining your writing, but your application

must

reflect

your real skills and experience

. Spell-checking and condensing word counts are great ways to use AI effectively.

Do not

copy and paste AI generated answers. These will not help you stand out; remember we want to hear about your skills and experience. * Providing false and insincere examples goes against our core values of honesty and integrity and

may lead to your application being withdrawn

or termination of your employment.