Job Description

Job Title:

Registration Support Officer

Location:

Greenwich Campus, London (with potential travel to other campuses)

Type:

Temporary, Full-Time

Salary:

14 per hour

Job Purpose:

The Registration Support Officer will support the delivery of student registration and related administrative services within the Student & Academic Services (SAS) department.


This includes verifying student details, issuing ID cards, updating records, and providing frontline support and guidance to students, ensuring an efficient and welcoming registration experience.

Key Responsibilities:

Support the Student and Academic Services (SAS) in the delivery of registration. Assist with the updating of student records including personal details such as name and address. Issue Greenwich Gateway ID cards to students. Provide frontline support, information, and signposting to students during the registration period. Assist with checking and verifying student documentation, including identification. Undertake data entry, accurate record keeping, and compiling usage statistics. Deliver exceptional customer service in a high-pressure, student-facing environment. Work collaboratively as part of a team in the Student Centre to meet peak registration demand. Perform general administrative and clerical duties as required by line management. Maintain confidentiality and data integrity in line with institutional policy.

Skills:

Strong written and verbal communication skills. Excellent interpersonal and customer service skills. Confident working independently and as part of a team. Ability to remain calm and accurate under pressure. Strong organizational and multitasking abilities. Flexibility to adapt to changing priorities and peak workloads. Computer literate with working knowledge of technology-based communication tools.

Experience:

Prior experience working in a Higher Education (HE) environment (desirable). Previous administrative experience in a customer-facing setting. Experience providing information and support to students or service users.

Education:

GCSEs in English and Maths or equivalent. Further education or professional training in administration or customer service (desirable).

Notes:

Start Date:

18th August

End Date:

10th October

Interview Dates (via MS Teams):

+ 5th August - 10:30
+ 6th August - 14:00
+ 7th August - 10:30

Training Dates:

+ 12th & 13th August - 10:00 to 15:00 (systems and role training)
+ 19th-22nd August (split into 2 groups for team shadowing)
*

Working Hours:

09:00-17:00 (occasional extensions till 18:30), 1-hour lunch on rota between 12:00-14:00