Job Description

Since 2007, Signicat has been steadily growing organically and through strategic acquisitions, which led us to become a pioneering Pan-European Digital Identity Service Provider (DISP). We support 170+ data sources to identify businesses and individuals - from national eIDs, ID-document scanning, and biometric verification to data sources for AML and KYC checks, all accessible through a single integration point.

Signicat

is a trusted partner of governments, financial institutions, and businesses across all scales. Such as DNB, Compensa Vienna Insurance, Telia, Volvo, and many more.


With more than 450 professionals working together, we are united by our dedication to delivering excellent user authentication, orchestration, electronic signing, and identity-proofing solutions. At the core, signicats are driven by an impactful mission - to build technology for people to trust each other in a digital world.

About the Role:

We are seeking a motivated and customer centric individual to join our team as a RegTech Client Services Associate. This role will involve building and maintaining strong relationships with clients using the company's regulatory technology solutions. This involves understanding the client needs, assisting with onboarding, providing product training and ensuring client satisfaction.


Preferably we are looking for an individual who has a desire to learn and grow in the exciting field of financial crime and regulation technology (RegTech).


RegTech Client Services Associate will work closely with client fraud and compliance teams and other stakeholders to ensure that solutions delivered by Signicat are in line with the requirements set out by clients and adhere to relevant market regulations.

Key Responsibilities:

Client Relationship Management


Act as the primary point of contact for day-to-day client inquiries and support Build and maintain strong relationships with clients, ensuring they are satisfied with the company's regulatory technology solutions Attend client workshops and collaborate to understand their specific solution/regulatory requirements and help design services to meet their needs Support the onboarding process of clients from requirements gathering to end-to-end testing, provide product demonstrations and ensure the smooth integration of RegTech products into client systems Provide ongoing support, answering product related questions and troubleshooting issues Ensure clients' needs are met within agreed-upon timelines and issues are addressed promptly
Project Management


Coordinate with cross-functional teams to ensure the smooth implementation and timely delivery of solutions for clients Track progress of client projects and report on milestones, timelines and risks
Reporting & Analysis


Generate reports and dashboards using the BI tool "Looker", using data insights to inform clients of potential improvements or risks related to their regulatory processes and offer solutions for optimisation Prepare quarterly client presentations highlighting trends, performance metrics and providing recommendations
Technical Skills


Construct dynamic data pipelines (known as workflows) in LUA and produce supporting documents such as design documents, rules libraries, workflow illustrations, and data dictionaries Understand and work with 3rd party APIs services to meet client needs
Compliance & Risk Management


Stay up to date with product updates and regulatory changes and conduct research on industry trends Ensure that clients are compliant with relevant regulatory standards by helping them to stay informed of any changes in the regulatory landscape

What we expect:

Ability to engage and develop strong relationships with clients to deliver a high level of service Excellent communication and interpersonal skills Ability to communicate technical concepts to non-technical stakeholders in a jargon-free manner Ability to work independently and as part of a team to share project learning and insights Strong attention to detail and ability to prioritise tasks Strong analytical and problem-solving skills Bachelor's degree in a STEM field (e.g. Business, Finance, Law, Computer Science, Engineering or Math's) Foundational knowledge of scripting languages Strong knowledge of Microsoft Office suite, particularly Excel and PowerPoint This role is office based with some scope for home working based on discussions with the line manager

What we consider as a plus:

Experience in customer account management in a B2B environment, ideally tech Experience in market verticals we serve e.g. Banking/Finance, Fintech, Payments, Online Gambling and Gaming and Crypto Familiarity with regulatory compliance and financial crimes prevention, especially KYC and KYB

What we offer:

Tailored benefits package by location

- we aim to empower our employees by offering customised benefits suited to each market

Your tech, your way

- choose the tech gear that aligns with your comfort and meets your preferences

Hybrid work style

- collaborate with the team in-office several days a week and embrace the flexible work model

Work-life balance

- enjoy an extra 5 paid days off annually, and we will celebrate your work anniversaries with additional days off to recognise and reward your milestones.

Health & Wellness

- we prioritise your physical and mental well-being by providing designated packs and access to the Headspace app

Continuous growth

- quarterly development talks, a dedicated time during working hours each week for training and development, unlimited access to Udemy courses, defined career paths and internal mentorship opportunities

Customised

onboarding - we will prepare an Onboarding Plan to ensure an easy and smooth beginning

Give back to the community

- option to use 16 hours of paid volunteer time each year to support a charity or cause you are passionate about

Be part of an international team

- the opportunity to work from any other Signicat office for 2 months per year and 3 weeks per year from any European country

Empowering feedback culture

- by using employee engagement tools, we ensure that every voice is heard, empowering us to grow together

Meet-ups

- frequent office gatherings and biennial Kick-off event to bring every Signicat under one roof that you don't want to miss

Modern workplace

- private office in a sustainable and dog-friendly working space in Paddington Works, Thursday drinks, and so much more!

Salary

30,000 - 35,000 per year. We are open to discuss your salary expectations to ensure alignment with your skills and competencies.