Job Description

Primary Details Time Type: Full time
Worker Type: Employee
Effective administration of EO rehabilitation services ensuring they are in line with QBE policies and procedures and meet the needs of internal and external stakeholders
The Opportunity
To provide effective administration of European Operations rehabilitation services ensuring they are in line with QBE policies and procedures and meet the needs of internal and external stakeholders.
Your new role

• Contributes to the preparation and implementation of the Rehabilitation team plans to ensure these include operational considerations for delivery
• Adhere to all relevant internal policies and procedures as well as the Clinical Governance process to provide a compliant rehabilitation service
• Undertake Internal and External Audit activities in line with requirements of the business
• Maintain accurate data collection on Claims Center in order to provide clear evidence of costs and savings
• Manage the audit plan for suppliers and partners and provide relevant and accurate information to the Rehabilitation Manager
• Assist with delivery of all rehabilitation services to maximize customer satisfaction
• Work with QBE European Operations team to build and maintain relationships which support the acquisition and retention of profitable business
• Liaise with Underwriters and Risk Managers to identify QBE policyholder's service requirements
• Work with panel providers and partners to contribute to effective supplier management
• Train staff on rehabilitation and medical issues to provide them with up to date and useful information
• Monitor referrals to ensure the prompt, timely and effective handling of cases across a class of business
• Monitor fee structure to ensure cost effective service
• Actively coach and develop more junior / less experienced team members and Colleagues
• Develop own knowledge of standard procedures and processes
• Supports others in the team where appropriate to assist in the achievement of their objectives

Preferred Competencies/Skills

• MS office applications, Word, Excel, Access, PowerPoint and QBE IT systems
• Able to communicate effectively orally and in writing
• Able to produce detailed reports at various levels

Preferred Knowledge

• MI creation techniques and software; creation of reports
• Audit and relevant requirements

Why QBE? At My Best
At QBE, we want our people to feel rewarded and inspired to perform at their best, that's why we have created "At My Best". It's our connection, our way of showing we have your back. We understand that one size doesn't fit all and that priorities can change depending on your life stage. That is why our blend of wellbeing initiatives and benefits offer flexibility to suit what matters most to you. It's in the culture of our business, our QBE DNA, to support our people. Everything we do is underpinned by our QBE DNA.
We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner. We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.
QBE aims to build a workplace that is fair and inclusive because we want to attract and retain the best people to do the job, we have adopted flexible working across the company and welcome this conversation ( ).
With more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate, and kind.
To find out more about why you should work for QBE, visit our
At My Best - QBE Benefits
You are more than your work - and QBE is more than a workplace, which is why we provide you with the benefits, support and flexibility to help you concentrate on living your best life personally and professionally.
30 days holiday a year with the option to buy up to 2 additional days.
Flexible working - balancing work and life is important so our flexible working opportunities are open to all, this can include part-time, job share and compressed hours.
Pension - you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Private medical insurance - we fund fully comprehensive private medical cover for you and all the family.
Family friendly policies - we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
Short term remote work abroad - you can request up to 20 days per year to work remotely from certain locations abroad.
Sustainable investing - we believe sustainable integration is important for long term financial, environmental, and social outcomes. Our pension strategy supports our net-zero goal to achieve year-on-year reductions in carbon footprint, by investing more in green businesses than the broader market, so your savings are looking after the planet's future, as well as your own.
Cycle-to-Work - benefit from regular exercise whilst making your commute greener and cheaper, select a bike and/or accessories up to the value of 5,000.
To find out more visit our Reward Page
QBE Awards
Some of the award's QBE are proud to have won, been a finalist for, and shortlisted for include;
AXCO Global Insurance Awards 2024 Winner: Network Management of the Year
Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer
UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year
Working Dads Employer Awards 2023 Winner: Parental Policies Award
Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employer
You can view all our awards
Inclusion of Diversity
We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women's Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our
Accessibility
Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware.
ESG & Sustainability
At QBE, we believe that integrating sustainability into our business helps us deliver on our purpose of enabling a more resilient future. Our three key focus areas include fostering an orderly and inclusive transition to a net-zero economy, enabling a sustainable and resilient workforce, and partnering for growth through innovative, sustainable, and impactful solutions. For further information regarding QBE's sustainability targets, including our net-zero pledges and inclusion of diversity targets, and our award-winning impact investment initiative 'Premiums4Good', please visit our and read our latest Sustainability Report
What next?
If you have a passion to contribute to QBE's vision of enabling a more resilient future for our customers and the community, we encourage you to apply! Simply click the "apply" button to submit your CV and other relevant documents, and a member of our friendly Talent Acquisition team will be in contact to discuss your interest further if you meet the requirements of the role.
We believe this is our moment - what if it was yours too?
APPLY NOW and let's make it happen!
Skills: Administration Management, Analytical Thinking, Claims Administration, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Emotional Awareness, Individual Resilience, Intentional collaboration, Managing performance, Personal Injury Claims, Rehabilitation Counseling, Rehabilitation Management, Supplier Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.