Job Description

Job Purpose

We are seeking a friendly, organized, and passionate individual to join our welfare team. To be the first point of contact for visitors and potential adopters at the centre. This role is responsible for providing excellent customer service, supporting the rehoming process, managing administrative tasks, and ensuring smooth day-to-day operations at the front desk.

Main responsibilities

Reception & Office Support

Greet visitors and clients warmly and professionally.

Answer phone calls, emails, and online inquiries in a timely manner.

Provide accurate information about adoption procedures, available animals, and welfare policies.

Schedule appointments and manage office calendars.

Maintain accurate records of adoptions, surrenders, and animal intakes.

Support the rehoming team with administrative tasks such as data entry, filing, and document preparation.

Ensure the reception area is clean, organized, and welcoming

Work closely with animal care, veterinary, and rehoming teams to support smooth operations.

Assist with public education efforts, events, or promotions related to adoption and rehoming.

Adhere to all health, safety, and animal welfare regulations.

Attendance of 2 main welfare events each annual

Person Specification

Education:

Essential:

General education including English, both written and oral and mathematics

Animal Care/Welfare/Behaviour Qualification

Experience of:

Essential:

Reception, customer service, or office administration

Desirable

Experience in an animal care or non profit setting

Skills and competencies:

Essential:

Excellent organisational and time management skills

Excellent communication skills

Computer literate including use of Microsoft

Personal qualities

:

Essential:

Empathy and patience

Professionalism and discretion

Initiative and reliability

Team collaboration

Compassion for animals and alignment with our mission of animal welfare

Other:

Desirable

Full UK Driving licence

Shift pattern:

x3 week days and 1 in 2 weekends

Hours:

32 per week

Job Type: Part-time

Pay: 20,350.00-21,000.00 per year

Benefits:

Additional leave Employee discount On-site parking
Language:

English (preferred)
Work Location: In person