Job Description

New Start is a family-run, not-for-profit organisation, providing residential and supported accommodation services for vulnerable adults, families, children, and young people. We deliver a diverse range of homelessness projects and temporary housing solutions, helping some of the most complex and disadvantaged groups across Merseyside. The services we provide aim to enhance lives by offering good quality homes and structured support; encouraging clients to achieve independence and engage in constructive opportunities which will enable them to live a more fulfilled and enriched existence.

Relational Support Practitioner

Have you had experience working in treatment and recovery services? Do you hold the necessary people skills to confidently support people in a 24/7 accommodation-based recovery service. Would a 3-days on, 3 days off shift pattern suit your employment availability? If so, then we have a fantastic vacancy opportunity for a

Relational Support Practitioner

to work at our second stage recovery

Step-down service

in Liverpool.

The Step-down service

forms part of

Liverpool's Recovery Pathway (RISE),

the city's treatment and recovery services offer. Sitting at the end of the pathway the service offers 18 weeks of recovery support that has followed on from a prior 18 weeks of treatment/rehabilitation support at the adjacent site next door - delivered by our

RISE partners YMCA Together

. The two sites work in collaboration to deliver a bespoke and modernised treatment/recovery offer via programs and frameworks that are trauma aware and psychologically informed. Each site benefits from high spec accommodation that provides environments that are safe and secure in which clients can positively thrive whilst moving through their recovery journey...with the goal of greater independence and a more permanent housing solution in sight.


The successful candidate's role will focus upon supporting vulnerable males and females who live at the

Step-down service

alongside managing the building and ensuring the site remains safe.

What we have to offer:

A competitive Salary - 26622.96 A 3 days on 3 days off shift pattern (40.25 hours per week) A contributory pension scheme 225 Hours Annual Leave rising to 306 with length of service A range of learning and development opportunities up to and including Level 5 Complimentary Medicash enrolment upon successful completion of probation

Main responsibilities as a Relational Support Practitioner will include:

To promote / facilitate therapeutic support to service users in an abstinence-based setting. To support service users to achieve their goals and targets as defined / agreed within their recovery plan. To support service users to maintain contact and/or engage with specialist agencies such as primary care and mental health services, DWP etc.) To encourage supportive group-living environments that empowers service users to participate in and feel part of the recovery community. To support positive recreational time for service users; promoting and empowering involvement in accessing on-site and external activities. To empower service users to work towards their future hopes and aspirations as part of their plan for a positive and sustainable future. To support the pathways referral and assessment processes. To facilitate service user inductions, including agreement on a person-centred recovery / support plan and thorough risk assessment. To organise relevant meetings and reviews including statutory case conferences, probation appointments, interagency and or any other meetings relating to service users. To promote/support/facilitate on-site engagement activities to develop individual support programmes that address specific needs including educational, social, emotional and physical health. Accompanying service users (when necessary) to a range of services and activities internally and externally, to enable them to build confidence and increased self-esteem. To support service- users to maintain contact with specialist agencies.

What we're looking for in our ideal Relational Support Practitioner:

Previous experience in a similar post of supporting individuals who are abstinent and free from substances (Desirable) A person who genuinely cares and wants to make a difference by supporting people to turn their lives around (Essential) A good understanding of health and safety and building management (Desirable) Experience of homelessness and housing challenges (Desirable) NVQ Level 3 in Housing/Health and Social Care, or be working towards this qualification (Desirable) Ability to accurately record information e.g., case notes, support plans and risk assessments (Essential) Experience of IMS, Mainstay, or similar Capita systems (Desirable)

If you believe you are the right candidate for the role as our

Relational Support Practitioner

, then please click 'apply' now! We'd love to hear from you.


* This post is subject to enhanced DBS criminal record disclosure.