Job Description

JOB TITLE:

Relief Alarm Response Centre (ARC) Operator

LOCATION:

Glasgow City Centre

TYPE:

Reliefwith the possibility of this moving to a permanent role

PAY RATE:

14.18 per hour

The Role

A fantastic opportunity has arisen within our team for a technical skilled, highly effective problem solver to join a well-established team.

As a Control Room Operative, you will ensure the safety of premises and staff (throughout the UK remotely), liaising with emergency services, public services and on call staff

Responsibilities:

Confident on the telephone, able to relay critical information in real time to emergency services and senior management. You will also be able to note accurately any telephone reports/updates that are received, dealing with them in a timely, polite and efficient manner. Be flexible and able to work on a shift pattern to ensure 24/7 365 days per year shift patterns are Days, Nights and weekend cover. The shift patterns may change with the operational needs of the business; however, the minimum weekly hours are 42 hours per week. To have an in-depth knowledge of Security Systems including perimeter detection, PSIM software and CCTV operation. Experienced in the operations of and Alarm Receiving Centre or CCTV control Centre. Interrogation of systems and analysis of information.

Requirements

Experience of working in a Control Room or Alarm Receiving Centre Experience of monitoring Multi sites for access control, CCTV and Fire Systems Excellent communication & administration skills High standards are expected for this role. Problem solving with the ability to priorities problems. Reliable with excellent time-management skills. Smart, well-groomed, and confident. A commitment to providing first class customer service is essential. Good report writing skills. Strong security background Security systems knowledge Telephone/switchboard skills Proficient IT literacy would be a requirement i.e., PC/Internet Excel, Word Ability to work well under pressure. CCTV Licence

Licence Requirements:

CCTV licence is required

Job Requirements:

You must be able to provide a check-able 5-year employment history for vetting purposes (this can include full-time education or periods in receipt of benefits). Possession of a First Aid at Work Certificate is desirable.

Interview Requirements:

Eligibility documents needed at interview: Passport or Full Birth Certificate; Utility Bill showing current address and dated within 3 months; Proof of National Insurance (Payslips cannot be used) such as NI card, P45, P60, benefits or HMRC letter.

Benefits:

We are employee-owned, making you a beneficiary of our future success 28 days paid holiday (accrued & pro-rata) Enrolment in NEST pension scheme. Training and development opportunities Wagestream app enables you to draw down up to 40% of your pay before your regular pay day; a great aid to budgeting. Excellent service and outstanding acts can be recognised through our OTS (On The Spot) scheme; a voucher and potential submission to the Amulets awards scheme. Full company uniform.

About Amulet:

Amulet are a specialist, intelligence-led, consultancy-level business delivering multi-faceted security solutions. We provide a complete suite of front of house, manned, mobile, event, covert, and technical security services across numerous sectors throughout the UK. We offer a new and exciting approach to the provision of security solutions within a traditional marketplace. We are recognised as an ACS Star Performer, leading the way in delivering fresh ideas and approaches that are backed up by a depth of industry knowledge and experience. As part of the Churchill Services Group, Amulet benefit from 40 years' experience in delivering forward-thinking, industry-defining solutions. Amulet's customers have the backing of one of the UK's fastest growing companies as recognised by The Sunday Times Fast Track (2017).

Our commitment to Equality, Diversity and Inclusion:

We are proud to be an inclusive, equal opportunity employer and seek to attract, develop, and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.

Pay: 14.18 per hour

Benefits:

Company pension
Work Location: In person