Job Description

The Person:

We are looking for a highly organised, flexible individual with experience together with the following skills:

Call handling or phone-based customer service experience. An excellent telephone manner, with strong communication and interpersonal skills. Good geographical knowledge of the Powys area is desirable. Ability to prioritise and work on your own initiative, and as part of a team. Discretion and integrity with the ability to handle confidential information. Experience of working across multiple computer platforms and using data systems. Good working knowledge of Microsoft Office.
Although not essential, as full training will be provided, experience gained in a healthcare setting, call centre or hospitality environment would be advantageous.

The Role:

As a Relief Call Handler, you will coordinate and facilitate the care of patients being admitted to hospital from Health Care Professionals, GP Practices and our own Clinicians by:

Acting as a single point of contact for Clinicians accessing emergency secondary care. Making outbound calls and handling incoming calls from patients, health care professionals and services, fast tracking to the appropriate services. Arranging outpatient appointments and hospital admissions. Working directly with health care professionals and patients over the phone, via email and electronic fax. Accurately entering patient data into our systems. Providing administrative support to colleagues and clinicians.
This role has no fixed rota and flexibility is key, the role covers shifts in and out of hours. Rota's are usually set 2 weeks in advance, you will be expected to cover shifts Weekdays, Evenings, Overnight and Bank Holidays.

What We Offer:

Competitive salary

: An uplift of 30% when working between 8pm and 6am on weekdays and for Saturday shifts and 60% on Sundays and Bank Holidays).

Benefits package

: Enjoy comprehensive benefits to include access to the NHS Pension Scheme, cycle to work scheme, flexible working arrangements, 25 days holiday rising to 27 with length of service, contractual sick pay, Employee Assistance health programme (Paycare), paid compassionate leave.

A supportive and inclusive work environment

: Join a team that values collaboration, innovation, and personal growth with regular one-to-one sessions.

Career growth

: Full on the job training provided with the opportunity to develop your career with professional development opportunities.

Work-life balance

: We understand the importance of work-life balance and will discuss hours with the successful candidate.

How to Apply:

To apply you must download an application form from our website (www.jobs.shropdoc.org.uk). Application forms should then be submitted to recruitment@shropdoc.nhs.uk.

Job Types: Part-time, Permanent

Pay: 12.33 per hour

Expected hours: 20 per week

Benefits:

Cycle to work scheme Employee discount Free flu jabs Free parking Health & wellbeing programme On-site parking
Work Location: In person