Job Description

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We're looking for someone to join us and help make a real difference! Could that person be you?

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform, we are a dynamic, forward-thinking social housing business who offer employees an inclusive and supportive environment with excellent benefits and family friendly policies.



We are looking for someone to join our Falls Responder Team on a relief contract. You'll be part of a dedicated team providing an On Call Service throughout Worcestershire; responding to non-injured people who have fallen at home. We are contracted by the NHS to provide this service.



You will be providing a valuable service to people and communities within Worcestershire. You will be the first point of contact for all "fall and no response calls" from Alarm Monitoring Centre operators where no injury to the person is suspected.



This role is to support the team in times of holiday, sick cover and whenever additional support is needed. The ideal candidate will be available at short notice and be flexible with shift times.



You will be working from the comfort of your own home and respond to calls directed to you, working as part of a team you will attend the residence of our customer and use specialist equipment to help lift them and provide any minor aftercare required.


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What are some things that we need from you?

You will be a confident and capable communicator, demonstrating empathy and patience when dealing with customers who may be distressed . The ability to risk assess situations and mitigate problems where possible. Experience of working in a care giving or supporting role would be preferred. A professional, friendly, empathetic manner, demonstrating patience and understanding to the needs of the customer. Due to the nature of the role a full driving license and access to a vehicle will be essential, as you will need to travel around Worcestershire. All offers are subject to the successful candidate passing an enhanced DBS prior to starting employment
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What are some of our great benefits?

Family friendly policies, flexible working, and ability to work from home in most roles Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts Non- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions) Learning and Development opportunities Salary sacrifice electric vehicle scheme * Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers