Job Description

Relief Systems Technician

Permanent role

Location:

Santander Unity Place Milton Keynes

Hours:

Various hours

Pay:

14.98 hourly rate

Join Our Team as a Relief Systems Technician!

This is an ideal role for anyone interested in starting a career within the Security and Intelligence industry working within our industry leading security operations center (SOC).



The Systems Technician will be joining a specialized team within an exciting and fast-paced environment to work cohesively as part of the Command Centre Team at Santander.



The applicant will be required to successfully respond, support, and manage alarm activity signals presented by the specialist monitoring software.

About the Role:

As a Relief Systems Technicianyou will be responsible for:


Responsible for the incident management of both the Santander Head Office and Retail Estates as a result of alarm activations. The first port of call for all internal and external escalation. Working alongside Santander Security Management (Strategic partners) Respond to all alarms and customer calls within strict target guidelines. Following appropriate training will demonstrate a competent understanding of the systems used in the SCC. Proactively be part of team-based problem-solving activities. Respond quickly to customer requests for information and action. Ability to write accurate and comprehensive incident reports. Ability to communicate effectively and have awareness of non-verbal cues. Demonstrates open body language.

Why Join Us?

Annual leave

entitlement of 5.6 weeks

Lifestyle Benefits

- Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.

Learning & Development

- we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.

Health and Wellbeing

- Life assurance scheme, access to mental health support specialists Access to

an Online GP

for you and your dependents.

Financial

support

Discounts

on hundreds of retail sites

Cycle to Work

scheme

What we are looking for:

Essential

Call centre experience. Be able to promote and deliver excellent customer service. T. Skills and proficient in Microsoft Officer tools and applications. Demonstrate the ability to think and act quickly in emergencies or under pressure. Proven Data Analysis experience Have an ability to deliver succinct and clear verbal and written reports where necessary. Maintain a high standard of personal presentation Demonstrate reliability including the ability to deliver high standards of both punctuality and attendance to ensure team effectiveness and availability Able to demonstrate an ability to work as part of a team. Able to deal calmly and confidently with all demands from the public. An understanding of the principles of equality and diversity in relation to visitors' needs. An interest in and commitment to the work of Wilson James for its clients

Desirable


Alarm Receiving Centre (ARC) experience CCTV SIA licence

Interested? Apply now and secure your future with us!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications



Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability