Job Description

About us

We are Optimised, a team of 140 people driven by passion to create a positive impact and make a real difference in the world! We recognise that the climate emergency is the greatest challenge of our generation, and we're driven both personally and professionally to be a force for positive change.




With offices across the UK in Ashby, Blackpool, Bristol, and Sittingbourne, and our team of engineers working nationwide, we pride ourselves on delivering impactful solutions to optimise the world's transition to net zero and beyond.




At Optimised, we know that our people are our greatest asset. That's why we offer a flexible, fun, and supportive environment where everyone has the opportunity to perform to their best. As a certified B Corp, we place purpose before profit, upholding the highest standards of social and environmental performance, diversity, inclusion, and accountability in everything we do.




As we continue to grow, we need more dedicated people to join our mission. If you're driven by purpose and ready to contribute to a better future, we'd love to hear from you!

About the role

At Optimised, our Remote Optimisation Centre (ROC) is one of our primary means of delivering a positive impact for our clients, spanning energy, carbon savings through ongoing monitoring and optimisation.




We are looking for a Remote Optimisation Engineer to join us in Ashby, on a 4 x12 hour shift pattern, over an agreed 8 day rolling rota. The role is responsible for providing remote technical support for our clients across all sectors, with a focus on helpdesk management, basic remote energy investigations, and remote Planned Preventative Maintenance, that contribute positively to decarbonisation. The ideal candidate will possess the capability to translate the mechanical analysis and methodologies applied in site-based investigations into a refined theoretical framework.




We understand that candidates have varying experiences, and it is unlikely that all aspects of the role description will be an exact match. Please don't be deterred if that is the case - we'd love to hear from you if you are passionate about our vision and have relevant experience.

Understanding of typical HVAC & mechanical plant operations Innovative fault-finding skills Competency using BMS programming software tools Awareness of energy performance & targets Purpose driven mindset An open and approachable manner, backed up by high moral and ethical standards Passion for social or environmental issues Proactive attitude that brings drive, energy and passion to the role The ability to work in a fast-paced environment and be a strong team player Exceptional communication and interpersonal skills with the ability to build strong relationships both digitally and in person Strong resilience and positivity particularly in challenging situations Accountability to yourself and others High IT literacy skills High attention to detail

Deliver high quality support to ROC client requests by serving as the first point of contact within critical periods, working to minimise down time in their business and overseeing correct escalation of customer concerns within internal SLAs. Produce internal reports containing issue and activity summaries Perform administrative data entry and system updates into internal & external CAFM software Conduct remote PPM service works according to an annual schedule of deliverables Dial-in remotely to conduct maintenance activities on pre-start checks, time schedules, set points, supervisory software and configure remote software back-ups whilst assessing and resolving issues relating to building energy efficiency. Prepare and issue remote PPM service reports on completion of each dial in Triage of tickets with basic fault diagnosis and allocate Reactive / T&M work to appropriate resources Undertake reactive dial-ins and resolve controls issues relating to software Support Engineers onsite with fault resolution Manage incidents using the third-party portal processes. Carry out standard energy investigations using analytics tools (e.g. store overheating/cooling, passing valves) Implement operational/optimisation measures to HVAC or Lighting or Fridge operating parameters using IQ Vision/Head end graphics and strategy files where necessary Support the growth of the business by expanding skills through development and training as well as sharing knowledge and skills with others to aid in growth of the overall service delivery team Initiate and cultivate influential relationships with external stakeholders, with consistent, professional communication.

As well as our values led and inclusive culture, we also have a great benefits package:


Guaranteed starting salary from 33,000 DOE 33 days annual leave increasing to 28 days with length of service Option to buy / sell up to 3 days holiday each year Contributory pension scheme (5% Matched) Life Insurance Private Medical Insurance Enhanced Family Leave policies Award-winning Employee Assistance Helpline and Online GP Service Cycle to work and EV car scheme Annual Railcard Annual flu jab and eye test A professional development and sustainability allowance 2 x sustainable holiday travel days 1 day off paid each year to volunteer for a charity of your choice Up to one professional membership fee paid for by the Company each year Reward for introductions scheme

Interested?

If you are interested and think you can help us achieve our mission to net zero we would love to receive your application. If you have any queries regarding the role before applying please contact us at careers@optimised.net

Recruitment agencies

We will not consider CVs or speculative proposals from any agencies therefore we kindly request you not to contact us.




We are committed to creating an inclusive and flexible working environment, that promotes diversity. We encourage you to apply even if you may not have all the experience listed in the advert or seeking an alternative working pattern. We recognise that talent comes in various forms, and we are committed to providing opportunities that create an environment of growth, diversity, and inclusion for everyone



If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed. In your application, please feel free to note which pronouns you use.