Job Description

About Us:

We are the UK's leading live chat provider for the automotive industry trusted by thousands of dealerships to deliver exceptional customer engagement and lead generation. As a company driven by innovation and results, we are now experiencing rapid growth into new verticals, including Estate Agency.

With the exciting launch of our Reconnect feature, we're actively seeking passionate and talented individuals to join our growing team. This is a unique opportunity to be part of an innovative product from the ground up, helping to shape its future and make a real impact.

What we're looking for:

Your goal is to re-engage with our clients' customers through call campaigns like targeting lost & lapsed customers and converting them back into a warn lead for our clients.

This fully remote role

focusing on high-quality conversations and strong conversion rates.

Key Responsibilities:

Proactively contact lapsed customers to revive interest and re-open sales conversations. Follow individual business processes to achieve objectives behind each campaign. Strive to exceed individual and team monthly & quarterly targets. Consistently meet daily call KPIs, contact rates, and engagement goals. Accurately update CRM systems with lead status, conversation notes, and next steps. Collaborate with internal teams to ensure client satisfaction. Ability to organise and prioritise workload effectively.

Requirements of the role:

Minimum 2+ years in a B2C sales role or call centre role. Comfortable working independently. Autonomous position so self-motivated with a positive attitude essential. Proven track record of managing outbound call campaigns or re-engagement initiatives. Results driven with a strong focus on achieving and exceeding targets Focused, proactive, and self-motivated with excellent time management Strong communication and negotiation skills Experience working in a fast past environment CRM experience preferred Automotive or Estate Agency experience preferred

Why you should work here at Visitor Chat:

Huge earning potential

- with a competitive starting salary of 26,500 - 32,000 per annum plus

uncapped commission

Promotion and progression opportunities

- focus on exceeding expectations, actively pursuing opportunities to expand your skills and responsibilities and demonstrate a proactive and growth-oriented attitude.

Earn monthly and quarterly bonuses, incentives, and rewards -

join a company that values your contributions--where your hard work is rewarded with regular incentives and bonuses designed to boost your earning potential.

Participate in regular team social events -

these events provide a laid-back setting where employees can connect, network, and build strong bonds--ultimately enhancing job satisfaction and overall engagement.

Perks and Incentives:

Fully Remote Role - Our office is based in Portsmouth, occasionally you may be required to attend company meetings and events. Shift pattern flexibility to support a work life balance - project coverage, 8:00am-7:30pm, 7 days a week Full Training provided 31 days holiday including bank holiday A fantastic end of year Christmas party to look forward to! Fun, engaging team events throughout the year Referral programme - 500 reward for new hires
Excited by the role? We'd love to hear from you - apply now!

Job Types: Full-time, Permanent

Pay: 26,500.00-32,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking Referral programme Work from home
Work Location: Hybrid remote in Portsmouth PO6 3FT