Job Description

Our next available start date is May 12th 2025. If this works for yourself, we encourage you to apply!

Flexibility is key to success in our business and many of our staff work flexibly in many different ways, including part-time, compressed hours, flexible location. Please talk to us about what flexibility means to you and don't let anything stop you from applying.

More about Opos as a company:

Opos is a leading provider of debt collection and BPO services in the banking, utility, telecoms and retail finance sectors. We provide consumer and commercial collections expertise to a number of Key Clients within the United Kingdom, from our state of the art service centre in West Dunbartonshire.

At Opos, how we work is as important as the job we do. Our values are at the heart of who we are, and its no surprise to us that Fun is one of these core values (defined by our teams). We love that our teams enjoy work, support one another and that our workplace is friendly and inclusive. Our leaders lead by example so you can expect to feel supported and encouraged working with us.

Founded in 2008, Opos has grown from strength to strength in what is a highly competitive and stringently regulated environment through a continued commitment to excellence, development and an ethical approach to collections.

We are authorised and regulated by the Financial Conduct Authority. We are members of the Credit Services Association as well as founding members of the Scottish Compliance Forum.

Opos is proud to be a leader in driving best practice across the financial services industry and our tailored approach to each of our clients ensures that the best outcomes for them, and their customers, are at the forefront of every decision we make.

We are looking for polite, outgoing and professional individuals who enjoy interacting with people. We will consider all backgrounds, if you've got the right skills for the job we want to hear from you. We encourage applications from the right candidates regardless of age, disability, gender identity, sexual orientation, religion, belief or race.

Main criteria:

Hours: Our business currently operates between the hours of 9am and 7pm. We are currently closed on at weekends.

What will you get?

Yearly Salary starting at 26,325 (13.50 per hour) OTE of 30,525 Performance Bonus (paid monthly) Fixed shift pattern for FT employees Flexible working schedule that is considered on a case to case basis Structured career progression to move into a higher-level position 28 Days Paid Holiday with opportunity for an extra 4 days based on tenure Half Day off on birthday. NEST pension scheme In job qualifications Internal Incentive programme (over and above bonus scheme) Robust & structured training provided (5-week training programme)

What are we looking for?

Personality is important - Listening & questioning skills, empathy, building rapport Upbeat, enthusiastic and friendly people Motivated to give excellent customer service People who want to learn, grow & progress Be confident using a computer and phone Ability to work independently & also in a team Previous experience is desired but is not essential for this role

What will you do?

You will be working on behalf of our clients to contact customers who have fallen into arrears to establish their situation, affordability & account resolution.

Key Responsibilities:

Inbound & outbound calls Offering solutions and advice to deal with customers' financial situation Assessing a customer's affordability Identify & manage vulnerable customers Taking payments and setting up payment plans Negotiating the settlement of outstanding customer debt Work towards performance and quality targets Manage customer accounts on the computer whilst speaking on the phone
If you are interested in our position then please apply through the Indeed website.

Any questions please do not hesitate to contact us on 0141 428 3990

Customer feedback:

5- Agent was a great help and was very friendly. Didn't feel nervous ringing to sort my debt at all.
5- Great agent from the customer care team explained everything clearly and understood what I needed and an all round nice bloke too. Credit to the company

5- Agent was extremely helpful and understanding, was time consuming and the connection was poor but the matter was resolved, stress free.
Job Types: Full-time, Permanent

Pay: From 26,325.00 per year

Additional pay:

Bonus scheme Performance bonus
Benefits:

Additional leave Company pension Work from home
Schedule:

Day shift Monday to Friday
Work Location: Remote

Expected start date: 12/05/2025