Job Description

? Customer Contact Centre Advisor - Renault UK
Location: Bescot Office, Walsall
Contract: Full-time, permanent
Hours: 35 hours per week, shifts within Mon-Fri (08:00-18:00)
Salary: 23,246.11 per year + free RAC Ultimate Breakdown Cover
Start Date: End of January 2026
? About the Role
Do you know how to deliver an exceptional customer experience? Whether you've worked in retail, hospitality, or a call centre, this is your chance to bring your skills to the Renault UK Contact Centre.
As a Customer Advisor, you'll be at the heart of resolving customer queries and complaints, supporting both Renault and Dacia customers and dealerships. You'll manage cases from start to finish, ensuring every customer feels valued and every interaction reflects our commitment to world-class service.
This is a busy, fast-paced role where resilience, enthusiasm, and energy are key. You'll thrive on variety, from handling multiple queries to achieving KPIs, upselling, and building strong relationships across the business.
? What We're Looking For
We want enthusiastic individuals who:
Enjoy talking to customers and can build rapport with empathy and confidence
Are self-motivated and passionate about finding the right outcomes
Can stay calm under pressure and adapt their approach when needed
Ideally have experience in a complaints-focused environment with proven customer service skills
Are resilient, hardworking, and proactive, able to handle conflict effectively
Communicate clearly across phone, email, letters, and social media
Bring positivity, energy, and a team-focused attitude to a high-energy environment
? What You'll Be Doing
Case manage customer queries and complaints to full resolution
Provide clear updates and maintain accurate case notes
Manage complaints end-to-end, ensuring timely outcomes
Handle hire costs and goodwill gestures with accuracy and fairness
Communicate effectively with the dealer network and internal stakeholders
Ensure compliance with escalation processes and service standards
Continuously build product and process knowledge through training
? What We Offer
At RAC, we believe in rewarding our colleagues for the outstanding work they do. Alongside a competitive salary, you'll enjoy:
Eligibility for our bonus scheme
23 days holiday + bank holidays, rising to 25 with service
RAC Group Personal Pension scheme (up to 6.5% matched contributions)
Family leave support and flexible working options
24/7 confidential personal support service for you and your household
Car salary sacrifice scheme (including EV options, after 12 months)
FREE RAC Ultimate Breakdown Cover from day one
Access to Orange Savings - discounts on thousands of retailers, holidays, tech, and more
Automatic enrolment into our Colleague Share Scheme - Owning it Together, giving you a stake in RAC's success
? Diversity & Inclusion
We're committed to building a culture that reflects the diverse communities we serve. We welcome applicants from all backgrounds and experiences, and we're proud to be open, accessible, and inclusive.
? Join Us
Together we are all #OrangeHeroes. Be part of our journey and help us deliver exceptional customer experiences every day.
Apply now and start your career with Renault UK and RAC!
About You
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About Us
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Skills Required