Job Description

To provide high quality and well managed Income Service with specific responsibility for all matters relating to management of rent accounts and collection of arrears in your designated patch and keeping accurate computer records and other information systems up to date. To provide support to our tenants, with extra support to our vulnerable clients, collecting information and promoting the take up of welfare benefits, Housing and Council Tax Benefit. Postholder will liaise with the Inclusion Advisors, Enforcement Officers, Housing Officers and Housing Benefit Officers as well as external agencies and stakeholders including Universal credit DWP service centres, local jobcentre plus teams, CAB, local food banks, CMHT, Social Services and any local support services to provide money and financial inclusion advice to our tenants.Description for Internal Candidates

About you

We are looking for you to bring:

NVQ 3 or equivalent qualification in housing management, business administration, finance, or a customer service-related field. Good understanding of the basic principles of UC, assessment periods, pay dates, their Journal and statements, so that we can explain it to tenants. Knowing when and how to apply for APA and MP as there are strict criteria. Proven ability to effectively manage and prioritise workload, demonstrating flexibility and ability to work unsupervised and on own initiative. Previous experience of working in a busy office environment, dealing with a high volume of sensitive customer enquiries.
To find out more about the role and requirements, please view the Role Profile.

Our offer to you

Salary:

29,926

Working Hours:

37

Contract Type:

Permanent

Base:

Hybrid working - working from office and home. Your base will be our main office in Chy Trevail, Bodmin, PL31 2FR. This role requires you to typically work from the office at least 1-2 day/s per week.

What you'll get from us in return is:

A challenge like no other - Cornwall is unique and so are we! A highly competitive total package that includes a decent salary (with annual negotiations with recognised trade unions for cost-of-living salary increases), Local Government Pension Scheme, 28 days annual leave plus bank hols (rising to 31 days plus BHs after 5 years' continuous service) with the option to buy more, family friendly policies, and our flexible approach to work A senior management team who will listen and support you, and encourage your ideas and creative thinking Investment and support in your continuous learning and development Access to discounts on entertainment, shops, wellbeing and travel through our on-line portal And a chance to really make your mark

Safeguarding

We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a Basic DBS check. You will be asked to complete the relevant DBS check to be successfully appointed to the role.

To apply

It's really easy to apply for our roles - simply follow the link to create a candidate profile, answer the screening questions and upload a CV and covering letter/statement.

The planned closing date for applications is 5 October 2025 (midnight). However, we reserve the right to close the vacancy early if sufficient applications are received. So, we recommend that you please submit your application early.

Interviews are planned for week commencing 13 October 2025.

We are a Disability Confident employer and will offer an interview to applicants under this scheme that meet the essential requirements of the role. We will also work with you to put in place reasonable adjustments when possible.

[We will be reviewing applications and interviewing for this position on a rolling basis; therefore we reserve the right to close this advert early should we appoint a suitable candidate. We therefore highly recommend that you submit your application early.]

Contact us

If you'd like to have a discussion about the role, please feel free to contact us at peopleandHandS@cornwallhousing.org.uk or 01872 324 329

Thank you for your interest in supporting our important work at Cornwall Housing, delivering safe homes in strong communities for one and all!

Recruitment Agencies -

we are not currently seeking agency support with this vacancy, thank you. Please view our information for recruitment agencies here:

https://www.cornwallhousing.org.uk/jobs/recruitment-agencies/

INDCHL

Job Types: Full-time, Fixed term contract
Contract length: 9 months

Pay: 29,926.00 per year

Benefits:

Additional leave Bereavement leave Company pension Cycle to work scheme Enhanced maternity leave Flexitime Free or subsidised travel Free parking Health & wellbeing programme Life insurance On-site parking Paid volunteer time Sick pay Store discount Work from home
Work Location: Hybrid remote in Bodmin PL31 2FR

Reference ID: 2732