Job Description

Rental Arrears Collection Officer

X1 Sales and Lettings in Media City are looking to recruit a Rental Arrears Collection Officer to join our Media City Branch, with an immediate start on a 12 month fixed term contract.

Welcome to X1

X1 Sales and Lettings has been a rapidly expanding business over the last 11 years, with offices in Liverpool, Leeds, Manchester and Kent, an expert qualified team base of over 130 team members and a managed portfolio of over 5000 properties across the Northwest and Kent. X1 Sales and Lettings is the subsidiary company to X1 Developments, responsible for the successful completion and occupation of new developments and the competent management of occupied X1 sites. Our X1 goal is develop a culture built around exceptional people, exceptional products and exceptional customer service. For more information please visit the X1 Lettings & X1 Developments website or our social media pages.

Our Values

We pride ourselves on developing and rewarding our team and making sure everyone plays a part in the continuing success of our company. We operate by the values of Teamwork, Accountability, Quality, Fun, Compliance and Flexibility.

Awards and Accolades

We love what we do and we are proud of our achievements. As an agency, we are committed to the utmost of professionalism within the sector and are delighted to be continually recognised for our contributions within the industry. In 2023 - for the third year running - the UK Property Awards recognised X1 as the Best Lettings Agency in Manchester along with being recognised in 2022 as the Best Lettings Agency in Merseyside. Named as a gold winner in the 2021 British Property Awards, The Negotiator awards - one of the biggest names in the industry - also recognised X1 as Lettings Agency of the Year in 2021. We continue to strive to deliver - and recruit - the best within the industry.

Your Role with us:

Role Overview:

The Rental Arrears Collections Officer will be responsible for proactively managing tenant rent arrears, maintaining clear communication with tenants, and taking appropriate steps to recover outstanding rent. This role requires excellent negotiation and communication skills, a strong understanding of lettings and property management processes, and a firm but fair approach to debt collection.

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Key Responsibilities:

Monitor rent payments and identify tenants in arrears Contact tenants promptly via phone, email, and letter regarding outstanding payments Maintain accurate records of all communications and payment plans Negotiate and set up realistic and sustainable repayment plans Liaise with landlords regarding arrears and proposed actions Work with the property management team to resolve any underlying issues contributing to arrears Issue relevant notices (e.g., Section 8 or Section 21) where appropriate Assist with preparation for legal action or court proceedings when necessary Keep up to date with relevant legislation including the Housing Act, debt recovery laws, and eviction processes Provide regular arrears reports to senior management Support in developing internal processes to improve arrears management
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Skills and Experience:

Essential:

Experience in rent collections, debt recovery, or credit control (preferably within the property or lettings sector) Strong communication and negotiation skills Confident working with sensitive situations and managing conflict High attention to detail and ability to maintain accurate records Knowledge of UK lettings regulations and eviction procedures

Desirable:

Experience within a lettings agency or property management company Understanding of the Section 8 and Section 21 notice process Knowledge of tenancy deposit schemes and landlord-tenant legislation Proficient in Microsoft Office and property management systems (e.g., Reapit) Full, clean UK driving license
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Personal Attributes:

Professional, empathetic, and firm approach to tenant engagement Proactive and self-motivated Organised and capable of handling a varied workload Committed to achieving targets and improving processes Team-orientated Full time work in our beautiful and friendly Media City office 9.30am - 5pm starts Monday to Friday (with a lovely 4.30pm finish on a Friday!) Free on site Gym use Free tea and coffee Regular social events and office lunches * Fantastic work environment