Job Description

Salary:

12.60 per hour plus benefits

Type of work:

Permanent

Location:

Perth

About the role



We're looking for an organised and enthusiastic Rental Customer Advisor for our Perth Car & Van Rental branch.

We offer:

33 days' annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

...and much more



Hours

Full time:

42.5 hours per week, 5 days out of 7 and alternate weekends



About the role



As part of a busy Arnold Clark Car & Van Rental team, you'll work with management and other staff members to deliver the excellent service levels our customers expect from us.



The right person for this varied role will be flexible, organised and committed to providing a high standard of customer service at all times.



Day-to-day duties



Delivering a consistently excellent level of customer care, both face to face and on the telephone

Using your brilliant communication and organisational skills to ensure all tasks are completed effectively and efficiently

Handling customer complaints and queries

Monitoring and controlling expenditure

Running daily reports and ensuring they're acted on

Helping to promote the branch and a positive customer experience

Occasionally covering at other branches when needed



Essential skills



Strong administrative skills

Demonstrable ability to work effectively as part of a team

Good communication skills

The flexibility to work shifts on a rota basis seven days per week and also cover other branches

A full UK driving licence



Nice to have (but not essential)



Previous experience of working in the rental industry



Our Culture



Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, we nurture talent and encourage ambition, and we are passionate about people who take pride in their work. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.



To find out more about Life at Arnold Clark, visit our website.



Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.



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Benefits



Every Arnold Clark employee is entitled to a wide range of benefits, including:



Discount on new and used vehicles

Contributory pension scheme

Private medical insurance

Life assurance