Job Description

Repair Centre Manager

OTE 85,000 to 100,000 per annum

45 hours per week

Location: Aldershot GU12

With the upcoming retirement of our long-standing Repair Centre Manager, we are seeking an accomplished leader to build on our success and shape the future of our Aldershot site.

What We Offer

Competitive salary plus attainable results-based bonus. Excellent benefits (with tailored travel package) 30 days annual leave (inclusive of bank holidays) Workplace pension scheme. Comprehensive training and development opportunities. Long service rewards Employee well-being services to support your mental and physical health. Complimentary uniform and personal protective equipment (PPE). Life assurance cover.

Motofix is a leading vehicle body repair provider with nine state-of-the-art service delivery centres in the Home Counties, South, and Southwest of England. Our vision is to be a benchmark for automotive body repair for the quality of our business and customer experiences.

About the Role:

As a Repair Centre Manager, you will have full financial responsibility for a site with a turnover in excess of 4.9 million and 25 staff. You will play a key role in ensuring a seamless customer journey, collaborating with clients and our expert production team to achieve outstanding results.

Key Responsibilities

Drive sales and profit performance, ensuring alignment with business plans. Engage with staff regularly, conduct performance reviews, and identify opportunities for professional development. Lead daily meetings with key team members to set and achieve output targets. Monitor and resolve customer complaints promptly and fairly. Collaborate with the Business Development team to meet service-level agreements. Prepare accurate weekly and monthly reports (DOS) in line with business requirements. Act as the 'public face' of the site while managing all operational aspects of the branch. Proactively gather and act on customer feedback to improve service delivery. Build detailed knowledge of client profiles to maximise upselling opportunities. Foster a flexible and well-resourced team environment. Ensure compliance with Housekeeping, Health & Safety, BSI0125 standards, and manufacturer requirements.

What We Look For

Passion and commitment to delivering high-quality repairs and excellent customer outcomes. Team-oriented individual with the ability to work independently. Strong knowledge of modern repair methods and a focus on maximising repair opportunities. Commercially savvy, with the ability to drive productivity and profitability. Enthusiastic about adopting best practices and continuous improvement. Minimum of five years' management experience in a relevant field. Exceptional written and verbal communication skills, with a proven ability to develop and inspire staff. A collaborative and inclusive approach to team management. Proficiency in relevant software, including Office 365. VDA IMI and Audatex qualifications (preferred).

About You:

You are a seasoned manager with a strong commercial mindset, dedicated to excellence in both customer service and repairs. You have a sharp eye for detail, a passion for people development, and a desire to make a meaningful impact. This role offers the chance to be at the forefront of technology and learn continuously while driving success for a dynamic and innovative organisation.

Why join the Motofix family?

Trusted by Premium Brands

: We are proud to be approved by some of the world's most prestigious automotive brands, including Mercedes-Benz, Audi, BMW, and Jaguar Land Rover.

Award-winning Paint & Body Centre

: In

Spring 2024

, we opened our state-of-the-art

Prestige Paint & Body Centre

in Cirencester, offering top-tier services to meet the needs of our luxury automotive clientele.

Customer Experience:

In 2024, Motofix was recognised as

Bodyshop Group of the Year

and our teams enjoy a

Trustpilot rating of "Excellent".

Next steps

Contact our talent team who will be in touch within 5 working days
Please check out our website for our privacy and covid-19 welfare policies

Job Types: Full-time, Permanent

Pay: 85,000.00-100,000.00 per year

Benefits:

Company pension Free parking Life insurance
Work Location: In person

Reference ID: RCM-ALDS