Repair Engineer
Leicester, ENG, GB, United Kingdom
Job Description
Job Overview
The Laptop Repair Engineer is responsible for the comprehensive diagnosis, troubleshooting, and resolution of hardware-related issues in laptop systems. This role involves the replacement of defective components, the installation and configuration of operating systems and software updates, and the execution of system upgrades to enhance performance. Additionally, the engineer is tasked with the cosmetic refurbishment of devices, ensuring that all equipment is restored to an "as-new" aesthetic and functional condition, in accordance with quality and performance standards.
Essential Duties and Responsibilities
A list of the primary tasks and duties associated with the position.Provide technical support and troubleshooting for computer hardware, software, and network-related issues
Diagnose and repair a variety of electronic devices with precision and efficiency such as laptops and mobile phones.
Procurement of parts
Raising PO's and ordering of parts for contracted repairs
Repair and rediagnosis of contracted repairs
Provide case by case updates for contract calls at regular intervals
Work alongside logistics team to ensure repairs are returned securely with any additional sundries
Inventory Management
Using and maintaining internal systems
Monitor repair progress with Repair houses and update service delivery team where applicable
Ensuring IT stock is stored for repair where applicable (Repair of Controllers, boards, PSU's, switches & Tape Drives all must be monitored and inventory recorded)
Curation of triage and repair reports for incoming projects
Provide internal customers with accurate updates
Creation of documents and procedures for repair scenarios
Key Personal Requirements
Proven experience in electronic device repair and maintenance e.g Laptops, Tablet and Mobile Phone
Strong knowledge and experience of hardware and software troubleshooting.
Exceptional attention to detail.
Ability to identify issues and resolve them efficiently.
Customer-Focused Approach
Committed to delivering exceptional customer service and satisfaction.
Proactive in identifying and resolving technical issues.
Driving Licence
Job Type: Full-time
Pay: 24,000.00-24,500.00 per year
Work Location: In person
Reference ID: Repair Engineer
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.uk will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3428493
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationLeicester, ENG, GB, United Kingdom
-
EducationNot mentioned