Job Description

Mobile Repair Technician & Sales Advisor

Location:

Middlesex UB3

Full-Time | Permanent | Immediate Start Available

5-6 days a week (Monday-Saturday)

About Phone Surgery

Phone Surgery is one of the UK's fastest-growing independent providers of mobile device repair services. Since 2016, we've repaired over 475,000 devices and built a loyal customer base of 345,000+ clients, backed by 4,200+ five-star Google reviews.

With 13 stores nationwide and a rapidly expanding team, we're now the UK's second-largest independent tech repair company--achieved without outside investment. Our success is driven by an uncompromising focus on technical excellence, customer service, and community engagement. We proudly sponsor local youth teams and invest in giving back to the areas we serve.

What You'll Receive

Competitive salary with performance-based bonuses 28 days paid holiday Exclusive staff discounts on repairs and store products Regular team bonding activities On-the-job training in repairs, sales, and customer engagement Clear progression paths in a fast-growing business A dynamic, supportive work environment where your skills make a difference
What You'll Do

Perform high-quality repairs on smartphones, tablets, and computers (iPhones, Samsungs, iPads, MacBooks, PCs) Accurately diagnose issues and carry out repairs efficiently and to a professional standard Greet and assist walk-in customers with repair needs, product enquiries, and service options Offer expert advice and upsell relevant services, accessories, and protection plans Manage repair cases from intake to completion with strong attention to customer satisfaction Support store organisation, stock management, and in-store presentation Collaborate with your team to meet both technical and sales performance targets Maintain a clean, safe, and customer-friendly workspace
What We're Looking For

2+ years' experience in mobile/computer repairs (both smartphones and computers preferred) Previous experience in retail or sales, ideally in tech/mobile environments Excellent customer service and communication skills Strong technical problem-solving abilities and attention to detail Confident, proactive, and target-driven mindset Ability to multitask in a high-energy, fast-paced setting Passion for technology and delivering value to customers
Apply Today

Apply today with your CV and a short note telling us why you'd be a great fit for this hybrid Technician/Sales role. We're excited to hear from you!

Job Type: Full-time

Pay: 28,500.00 per year

Benefits:

Employee discount Store discount
Work Location: In person