Job Description

Repairs Planning Assistant

Up to 6-Month Temporary Role | MondayFriday | Make a Real Impact

Are you an organised, customer-focused problem-solver who thrives in busy, fast-paced environments? Do you enjoy being at the centre of the action keeping things running smoothly, talking to customers, and making sure the right jobs get to the right people at the right time?


Join our Customer Experience team and play a vital role in booking in repairs, coordinating schedules, and ensuring customers receive a seamless and efficient service. This is your chance to directly support our Repairs team and Contact Centre, making a real difference to residents who rely on us every day.

About the role

In this full-time, MondayFriday role (07:4517:00), you'll be at the heart of our repair's operation helping to book, schedule and progress repairs jobs. You'll communicate with both customers and operatives to make sure every repair is arranged correctly, prioritised appropriately and completed efficiently.


Your work will be essential in keeping the service flowing and ensuring that residents receive the responsive, reliable experience they expect.

What You'll Be Doing

Booking in and coordinating repairs jobs, ensuring appointments are scheduled promptly and accurately Working closely with the Repairs team to keep the service running smoothly Communicating with internal and external customers to confirm details, share updates and resolve issues Managing key planning and administrative tasks to support high performance and efficient workflow

Who We're Looking For

Our ideal candidate will:


Have experience in a customer-focused or contact centre environment Be comfortable working towards clear performance targets Thrive in a busy, fast-paced role where no two days are the same Be confident juggling multiple tasks with excellent organisation skills

If you enjoy a role where you're always engaged, always talking to people, and always keeping things moving you'll fit right in.

About Plymouth Community Homes

We are Plymouth's largest social housing association, providing over 16,000 homes to more than 35,000 people. Our focus is simple: quality homes, excellent services, and a workplace where people enjoy coming to work.

What we can offer you:

Flexible working opportunities including flexi-time and hybrid working Excellent pension scheme with a high level of employer contributions Free, fully equipped onsite gym and changing facilities. The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option Free Employee Assistance programme, including free counselling Free annual flu vaccination Cycle to Work scheme The opportunity to work in a beautiful and vibrant part of the Southwest We support digital working with modern devices/smart phones It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year Our modern and spacious offices are right on a bus route, and just three miles from the city centre We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons

To Apply:

If you're interested in joining us, please upload your CV to complete your application.


For an informal discussion, contact:

Lauren Jones Repairs Assistant Team Leader: 01752 388014

Laura Vince Repairs Planning Team Leader: 01752 388004

Shortlisting Date: 15th December 2025 Interview Date: 19th December 2025 Unfortunately, this post is not suitable for a job share Apprentices: please notify the Learning & Development team if you intend to apply

We are proud to be a committed Equal Opportunities employer, and we welcome applicants from all backgrounds.

Living and Working in Plymouth