Job Description

We're looking for an experienced and proactive Repairs Inspector to join our Responsive Repairs team and you might be exactly who we're looking for!

The role - Ref: 25/357

REPAIRS INSPECTOR

Permanent

37 Hours per week

Scale 6 (31,067 - 32,654 per annum)

This is a pivotal role supporting the work of our Responsive Repairs team through direct liaison with customers, responding to enquiries relating to their homes. The role requires face to face customer contact, inspecting homes in line with legislative requirements and ensuring any works have been carried out to a high standard.

You will offer our tenants advice and provide clear guidance to maintain their homes, particularly in line with our Responsive Repairs Policy and Tenant Handbook. This will also involve resolving problems and ensuring that our homes meet legal standards, especially in relation to issues like damp and mould.

This role also involves liaising with contractors, BCH Operatives and offering support and assistance to the Customer Service Advisors on the Repairs hotline, to support the delivery of an efficient, cost-effective Repairs service that keep our residents safe and satisfied.

You will diagnose repair needs, raise accurate job orders, and follow these up to make sure work is completed within agreed timescales to an acceptable standard. You will also manage cases involving damp and mould, ensuring appropriate and timely action is taken in line with the legislative requirements of Awaab's Law.

The successful candidate will support the wider team by maintaining detailed records in our IT systems, post-inspecting completed work, and helping monitor contractor performance. When required, you will act as a deputy for the Operations Manager and support service improvements by identifying more effective ways of working.

Strong communication skills, both written and verbal, and a real commitment to delivering excellent customer service are essential. You will need to be well organised, confident working independently, and capable of managing your time and workload effectively.

You should have solid experience in property maintenance or the housing sector, particularly in a role involving inspections, repairs, or responsive maintenance. A good understanding of damp and mould, including diagnosis and remedies, is essential.

We're also looking for someone who is IT literate, comfortable using Microsoft Office, and capable of keeping detailed, accurate records. A full, UK driving licence and access to a vehicle for work purposes is essential.

A minimum of 3 GCSEs (or equivalent) to include Maths and English, at grade 4/C or above is essential, as is the possession of an HNC in Building Studies (or equivalent), or the commitment to work towards this qualification within 3 years of commencement in the role.

About Blackpool Coastal Housing

We know that our people are our most valuable assets, and we want to find and nurture the best people to help us deliver excellent customer service. By working together, we can make a real difference - Inspiring People to Build Sustainable Communities.

If you have a strong customer focus and want to join an ambitious, growing organisation, we will help you to develop skills and achieve your own personal goals.

We can offer you a friendly and inclusive working environment where you can develop yourself and really can make a difference to people's lives across Blackpool.

We also offer a fantastic reward and benefits package which includes:

Competitive rates of pay

26 days paid annual leave per annum, in addition to bank holidays

Attractive and flexible membership of the Local Government Pension Scheme, with excellent employer contributions

An in-house wellbeing program of wellbeing, social and charitable initiatives with BCH colleagues

Vivup - the employee benefits scheme for discounts on various high street retailers and cycle to work

Option to join BHSF - a voluntary salary sacrifice Health Cash Plan Scheme for help with medical costs such as physiotherapy, optical, osteopathy etc.

Option to join the Blackpool, Fylde and Wyre Credit Union for preferential rates on financial services

24/7 Employee Assistance Programme and access to counselling services

Enhanced maternity, paternity and adoption pay schemes

A wide variety of training and learning and development opportunities

Staff Suggestion Scheme

Free annual flu vaccinations and Occupational Health Support

How to apply

This is a great time to join an ambitious, thriving and expanding organisation. If you like what you've read and think you've got what it takes to join our team then take action - apply now!

For further information about this position please email Paul Chase, Technical Services Manager at paul.chase@bch.co.uk.

To apply, please visit our website https://www.bch.co.uk/work-with-us to complete an online application, where a full job outline and person specification are available.

Please ensure your application demonstrates your suitability for this position.

Closing date for applications: Sunday 15th June 2025, Midnight

Interviews: Wednesday 25th June and Thursday 26th June 2025

BCH reserves the right to close this vacancy before the specified closing date if sufficient suitable applications are received to progress to interview. Therefore, applicants are advised to apply as early as possible.*

Job Types: Full-time, Permanent

Pay: 31,067.00-32,654.00 per year

Benefits:

Cycle to work scheme
Schedule:

Day shift Monday to Friday
Work Location: In person

Application deadline: 15/06/2025
Reference ID: 25/357