Job Description

The Role

We have an excellent opportunity to join us on a permanent basis as a Repairs Service Planner, helping to schedule and deploy the right trades to tenants homes You will be office-based in our Smart Hub which is in Hitchin, Hertfordshire working full time hours Monday-Friday 8.00am-4.30pm Using excellent customer service and scheduling Admin skills you will be responsible for providing a seamless service to our Orbit Housing branch who provide maintenance repairs to thousands of Social Housing properties across Stratford upon Avon and surrounding areas. You are responsible in ensuring our property repairs and maintenance works are effectively planned, scheduled, and monitored for our team of trade operatives and external contractors.

The Customer

Fortem's contract with Orbit Housing covers over 17,000 properties across Stratford-upon-Avon, Leamington Spa, Coventry, Nuneaton, Northampton, Milton Keynes and Bedford. We have multiple workstreams, including Repairs & Maintenance, Voids, Capital Works, Re-Roofing and Planned works. We're proud to say we're last years winners of branch of the year here at Fortem, one of the reasons being our excellent internal progression opportunities due to growth within the contract.

Duties and Responsibilities

o Working within the Repairs and Maintenance Planning team to provide an effective service and identify ways of improving service o Accountable for reviewing the daily diaries and implementing changes/improvements to daily plan o Planning repairs and maintenance requests to the relevant operative o Liaising with operatives, tenants, and the Client, ensuring high levels of customer service and delivery to required levels of time and quality o Coordinating the successful completion of daily works orders in conjunction with all direct reports o Work towards individual and client KPI's o Ensure trade skill sets and location parameters are working effectively o Tracking and monitoring to completion to ensure a first time fix o Arranging and where required rescheduling appointments using our planning tools and updating and changing information as the job changes. o Check the previous day's diary to ensure all jobs were completed and closed down

What you will need

Essential: o Planning/Scheduling Administrative experience o Confident using Microsoft Excel, Word and Outlook o Ability to communicate effectively both verbally and in writing o Be able to work as a team and independently Desirable: o Previous experience in social housing repairs and maintenance

Benefits

Competitive salary + Eligible for bonus up to 10% per annum ( based on Company performance) 25 days annual leave + bank holidays & your birthday off(34 days total) Pay review every year 26 weeks full pay maternity leave 8 weeks full pay paternity leave Discounted gym memberships at national and local gyms Up to 3,000 colleague referral fee Vast directory of training on bespoke in-house Learning Management System Other benefits including Private pension, Life Insurance, dental care, private healthcare, cycle-to-work scheme, mobile phone provider discounts & more

Who we are

Fortem are Social Housing property experts. It is our sole focus, and the only sector we have worked in since inception in 2002. We successfully deliver works across three workstreams - Repairs & Maintenance, Capital Works and Retrofit. Our mission is to raise the bar in Social Housing and help our clients provide safe, warm and decent homes for people to live in - because Every Home Matters. We are a Willmott Dixon Group Company. As such, we benefit from the credibility and recognition associated with a large and long-established brand - whilst as a standalone business within the Group, we maintain the flexibility to adapt our services to meet the unique challenges of the social housing marketplace. Our success is due to our people. They are passionate, committed and care about what we deliver for our clients and partners and residents. We take pride in developing our employees and supporting them to achieve their potential. For us, a sustainable future is about ensuring we continue to develop our people for our future needs and recruiting the right talent. Our culture, built around Courage, Care and Respect, ensures that we always deliver not only the job done but, most importantly, the job done in the right way. We are Investors in People - Gold, we believe in equality, diversity and respect for all and encourage applications from all sectors of the community. Please apply with your updated CV or contact us at the Recruitment team. If you need any assistance with your application, please contact our team at recruitment@fortem.co.uk

Job Reference: FOR04531